Technical Writer

Technical/Content WriterLaSalle Network has partnered with a SaaS company here in Chicago in their search for a Technical/Content Writer. In this role, you will provide online and in-app technical and instructional documentation that supports users across the SaaS product suite. You will be a part of a team responsible for creating high-quality content that helps customers understand, adopt, and fully leverage their software. You will partner closely with instructional design and technical writing teams as a hybrid collaborator. You'll work with Product, Training, and subject-matter experts to gain a deep understanding of the platform, identify documentation and eLearning needs, and deliver content that meets our standards of clarity, accuracy, and usability. This is a long term contract opportunity with the potential to convert for the right person!Responsibilities:Develop strong knowledge of the SaaS platform, related tools, and customer workflows.Conduct needs assessments to determine instructional requirements and appropriate content strategies.Create instructional materials for internal and external audiences, updating and refining content as new product releases roll out.Produce and edit end-user eLearning videos and knowledge-base articles.Translate complex technical concepts into clear, user-friendly documentation; revise content as software features evolve.Who You Are:Bachelor's degree in technical writing, English, communications, or related field; or 1+ years of instructional design or technical writing experience for software products.Ability to quickly understand complex systems and write clear, concise documentation for both technical and non-technical audiences.Strong interpersonal and communication skills with a polished, professional presence.Highly organized self-starter who can manage multiple projects and deliver high-quality work independently.Able to follow—and contribute to—corporate style guides and editorial standards.This role pays $20.00 per hour and is fully remote. While the position is fully remote, the ideal candidate will sit in either the CT or ET time zones and be available to work 8-5 CT. Benefits: LaSalle Network consultants are eligible to enroll in benefits.