IC5 - SMB Operations Program Manager
ICONMA
IC5 - SMB Operations Program Manager
Our client, a Consumer Products And Software Services company, is looking for an IC5 - SMB Operations Program Manager for their Cupertino, CA/Hybrid location.
Responsibilities:
- Collaborate with Product, Engineering, Logistics, Supply, Fraud, and Product Marketing teams to streamline and optimize cross-functional processes, ensuring maximum efficiency and effectiveness.
- Synthesize research, market data, and cross-functional initiatives into an executive ready SMB strategy-diagnosing current performance vs. gaps, where Client has differentiated competitive advantage, and what to prioritize, with specific investment requirements and ROI projections
- Drive Client strategy and roadmap influence: Analyze CRM usage and sales team needs to recommend feature priorities to Product and Engineering teams. Lead strategic business cases (e.g., evaluating migration to Salesforce) and drive adoption initiatives to improve system usage and sales outcomes.
- Execute improvement projects: Lead cross-functional initiatives such as SMB trade in programs, new NPS survey launches with Customer Insights, or other operational enhancements that require stakeholder coordination and change management.
- Communicate program launches to field teams: Write clear, concise communications to business sales teams explaining new processes, system updates, and operational changes-ensuring smooth adoption across all regions.
Requirements:
- 5+ years in program management, strategic operations, or consulting roles with focus on operational execution and process improvement
- Proven success launching complex, multi-quarter programs involving cross functional stakeholders (engineering, product, logistics, sales, finance)
- Experience influencing product or systems roadmaps through data-driven recommendations and business case development
- Strong analytical skills with ability to build performance metrics and reporting to inform decisions and measure program success
- Track record of identifying process inefficiencies and implementing scalable solutions across large, distributed teams
- Excellent written communication skills; able to translate complex processes into clear guidance for field teams and crisp recommendations for leadership
- Experience in sales operations, B2B commercial programs or Retail operations
- Familiarity with CRM systems (Salesforce, custom platforms) and driving user adoption
- BA/BS or equivalent experience; MBA a plus
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the IC5 - SMB Operations Program Manager in Cupertino, CA vacancy
$70 - $85 per hour
...consumer device company headquartered in Cupertino, CA is seeking a highly capable and dynamic New Product Introduction Operations Program Manager (NPI - OPM) to lead the team in successfully launching products with precision timing, superior product quality, and maximum...SuggestedContract workOSI Engineering
Cupertino, CA1 day ago$128.4k - $236.7k
...Operations Program Manager - Soft Goods Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could...SuggestedRelocationApple
Cupertino, CA1 day ago$128.4k - $193.8k
...Operations Program Manager, Display Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish...SuggestedWorldwideRelocationApple
Cupertino, CA2 days ago$128.4k - $236.7k
...NPO Operations Program Manager Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish...SuggestedWorldwideRelocationApple
Cupertino, CA8 hours ago- ...Job Title: NPI Operations Program Manager Location: Cupertino, CA (Hybrid) Duration: 6 Months Job Summary We are seeking a highly capable and dynamic New Product Introduction Operations Program Manager (NPI - OPM) to lead our team in successfully launching Beats...Suggested
Spectraforce Technologies
Cupertino, CA3 days ago - ...Job Title: Operations Program Manager (OPM) Location: Cupertino, CA (Hybrid) Duration: 12 Months Job Description (including years of experience, duties, skills, education): Post Ramp Qualification (PRQ) OPM responsible for leading qualification of new components...
Spectraforce Technologies
Cupertino, CA8 hours ago $128.4k - $236.7k
...Operations Program Manager, Post Ramp Qualification Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job, and there's no telling...RelocationApple
Cupertino, CA1 day ago- ...Introduction The Post Ramp Qualification (PRQ) Operations Program Manager (OPM) is responsible for leading the qualification of new components, modules, and processes for shipping iPad and Accessories. The role requires close collaboration with Engineering, GSM,...Work experience placementImmediate start
Artech
Cupertino, CA3 days ago - ...accomplish. The WW Retail Fulfillment Operations (RFO) team operates at the critical... ...OE) team within WWRFO owns the systems, programs, and execution frameworks that make this... ...every line of business. The OE Program Manager brings structure, rigor, and ownership to...
Apple
Sunnyvale, CA3 days ago $141.8k - $258.6k
...New Product Operations Program Manager - Modules Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what...WorldwideRelocationApple
Sunnyvale, CA3 days ago$128.4k - $193.8k
...New Product Operations Program Manager, Mac Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you...RelocationApple
Cupertino, CA3 days ago- Itlearn360 is seeking an NPO Operations Program Manager in Cupertino, California, to ensure critical components drive new product features on time and with quality. This leadership role involves collaboration with Engineering, Operations, and OEM teams. The ideal candidate...
$157.2k - $236.7k
NPO Operations Program Manager - iPad Cupertino, California, United States Operations and Supply Chain Summary Posted: Apr 11, 2025. Weekly Hours: 40. Role Number: 200598313. Imagine what you could do here. At Apple, new ideas become extraordinary products, services, and...WorldwideRelocation$128.4k - $236.7k
Operations Program Manager - Display Location: Cupertino, CA Summary This role launches products on time, with high quality and maximum customer availability. Operations Program Managers are pivotal to the dynamic development and launch of Apple’s products, leading and...Relocation package- A globally leading consumer device company headquartered in Cupertino, CA is looking for Operations Program Manager responsible for leading qualification of new components, modules, and processes for shipping products. The role will partner closely with Engineering, GSM...
$122 - $141 per hour
...Location: Sunnyvale, CA (Hybrid) Duration: 8 months contract Job Description: We are seeking a Workplace Operations & Governance Program Manager to support operational processes, governance frameworks, and cross-functional coordination during a maternity leave...Hourly payContract workUS Tech Solutions
Sunnyvale, CA1 day ago- ...Passion and dedication are the keys to the accomplishments you can make here! We are seeking an experienced program/Project manager to join the AIML Data Operations group. Our team directly contributes to the development of AIML algorithms across many of Appleʼs products...Worldwide
Apple
Cupertino, CA1 day ago $132k - $189k
...equivalent practical experience. 2 years of experience in program or project management. Preferred qualifications 2 years of experience... ...with Carbon Free Energy (CFE). As part of the Commercial Operations arm within the Global Operations for Assets and Tooling team...Full timeWorldwide- ...Job Description Title: Artist Curation Operations Lead (Contractor) Location: Cupertino,... ...the intersection of operations, vendor management, and advanced technology, you'll serve as... ...Qualifications: ~5+ years in operations, program management, or technical product roles...Permanent employmentFull timeContract workTemporary workFor contractorsWork at office3 days per week
TalentBurst, Inc.
Cupertino, CA21 days ago - ...Sunnyvale, CA Contract Job Description: ~ The Contact Center Operations Program Manager is responsible for overseeing the strategy, execution, and continuous improvement of contact center operations. This role requires a blend of project management, analytical...Contract work
US Tech Solutions
Sunnyvale, CA5 days ago - A leading technology company in Cupertino is seeking an Operations Program Manager to oversee product launches and ensure high quality and customer availability. The ideal candidate will have at least 3 years of experience in manufacturing or operations management and...
$175.3k - $263.1k
Legal Operations Strategic Program Manager Cupertino, California, United States Corporate Functions Do you love taking on big challenges without precedent? Do you possess a deep knowledge of the legal industry and a passion for innovation? As a part of our discovery &...Relocation$141.8k - $258.6k
...Business Operations Engineering Program Manager - PACE At Apple, the Product Analysis and Compliance Engineering (PACE) organization ensures that every product we ship meets the highest standards of regulatory/environmental compliance, product safety, and analytical...For contractorsRelocationApple
Cupertino, CA3 days ago$172.1k - $258.6k
...AIML Data Operations - Account & Program Manager Behind every groundbreaking AI innovation at Apple is a foundation of high-quality annotated data. We are looking for an AI/ML Data Operations Program Manager to play a critical role in ensuring the quality and efficiency...RelocationApple
Cupertino, CA3 days ago$129.3k - $193.9k
Northrop Grumman Corp. (JP) is seeking a Deputy Operations Program Manager in Sunnyvale, CA. This role involves leading project teams, managing manufacturing operations, and ensuring program delivery meets schedule and budget. Ideal candidates bring extensive experience...$88.07 - $97.86 per hour
...pivotal member of our team, you will drive operational excellence and innovation, directly... ...the intersection of operations, vendor management, and advanced technology, where you will... ...5+ years of experience in operations, program management, or technical product roles...Hourly payTemporary workWorldwideAquent
Cupertino, CA3 days ago$107.6k - $145.6k
...Operations Program Manager Aeva's mission is to bring the next wave of perception to a broad range of applications from automated driving to industrial robotics, consumer electronics, consumer health, security, and beyond. Aeva is transforming autonomy with its groundbreaking...Contract workFlexible hoursAeva, Inc
Mountain View, CA2 days ago$115k - $183k
...Program Manager - People Operations Sunnyvale, California, United States About Applied Intuition Applied Intuition, Inc. is powering the future of physical AI. Founded in 2017 and now valued at $15 billion, the Silicon Valley company is creating the digital infrastructure...Full timeFor contractorsFor subcontractorCasual workWork at officeRemote workDay shiftApplied Intuition
Sunnyvale, CA3 days ago$175.3k - $263.9k
...NPI Program Manager, Worldwide Operations BPR Imagine what you could do here. At Apple, we believe new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling...WorldwideRelocationApple
Sunnyvale, CA2 days ago$180k - $205k
...We are looking for a highly motivated individual with a strong background in Operations program management. As an Operations Program Manager in the Samsung Ads Product and Engineering (P&E) Organization, you will contribute to developing Strategic planning & Intake, Quarterly...Samsung Electronics America North America
Mountain View, CA1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IC5 - SMB Operations Program Manager. Be the first to apply!
Related searches
- business operations manager Cupertino, CA
- radiology operations manager Cupertino, CA
- director of operations and business development Cupertino, CA
- business operations director Cupertino, CA
- program operations manager Cupertino, CA
- director of basketball operations Cupertino, CA
- golf operations manager Cupertino, CA
- operations manager supervisor Cupertino, CA
- operations manager aviation Cupertino, CA
- director of global operations Cupertino, CA