Retail Sales Associate / Customer Service

Overview If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further! Become a part of our team as a Wellness Membership Advisor! Elements Massage is a wellness studio looking for an engaging, fearless, outgoing personality to lead retail sales and customer service of potential clients and current members. Our business is built on Elements Wellness Program sales and we reward our team when we meet our objectives. Our Brand Promise: To better the lives of everyone we touch. Responsibilities and Duties Create an exceptional massage experience for all clients every time they enter the studio. Inform all clients about the benefits of the Elements Wellness Program, a no‑hassle membership plan. Follow our proven sales process to enroll clients into the Elements Wellness Program. Be the first and final face of hospitality, whether on the phone or in the studio. Ensure client appointment paperwork and payment process is brief, painless, and accurate. Work as a team with managers and massage therapists to create an environment where clients are the center of the world. Qualifications and Skills Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty. Comfort with talking and love listening to new, established, and prospective clients. Ability to turn every incident of client criticism into a story of great customer service. Experience Prior retail sales experience preferred; selling memberships or services in person to potential clients. Customer service in a spa‑like or similar environment is preferred, demonstrating value with attention, hospitality, and execution. Familiarity with modern office tools and systems; scheduling and payments are processed with easy‑to‑learn computer programs. Driven to create the best work environment for employees and the best experiences for clients. Prospective hire must be willing to have schedule flexibility to work mornings, evenings and weekends. Legal Disclaimer ©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM. #J-18808-Ljbffr