Commercial Property Manager

POSITION SUMMARY

The Property Manager is responsible for the overall operations and financial performance of their assigned portfolio in accordance with the terms of the management agreements and Kiemle Hagood policies, procedures and standards. They serve as the lead for client relationships and the first point of contact for tenant issues.

Property Managers operate with a solid understanding of building systems, lease administration, financial management, and client relationships, applying these skills to effectively manage day-to-day operations and priorities within their portfolio. They are expected to deliver accurate, timely, and high-quality work while continuing to develop their expertise and problem- solving abilities, including the ability to think critically and proactively make recommendations to clients and customers.


Property Managers operate within their portfolio team under the oversight of a Portfolio Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Owner & Tenant Relations

• Serve as the primary owner contact for assigned properties; maintain regular communication and provide proactive updates on property performance.
• Act as first point of contact for tenant issues and service concerns; work with Administrative Assistants and KHFS technicians to ensure timely resolution.
• Ensure compliance with lease terms; manage tenant relations and escalate disputes to the Portfolio Manager as appropriate.
• Maintain a thorough understanding of all lease terms for assigned properties; assist in lease administration as directed.
• Develop and make well-thought-out recommendations to clients and customers.

Financial Management

• Prepare annual operating and capital budgets for assigned properties.
• Review and approve monthly invoices; prepare monthly financial summaries and variance reports for delivery to owner.
• Complete annual CAM reconciliations for assigned properties accurately and on time.
• Coordinate and follow up on tenant account delinquencies and payment corrections
• Approve invoices after they have been coded. Check for accuracy and complete in a timely manner

Property Operations

• Conduct regular property inspections; assess physical condition of buildings and grounds, document findings, and develop maintenance programs.
• Maintain working knowledge of building mechanical systems including HVAC, plumbing, electrical, and roofing.
• Obtain competitive bids for service contracts; oversee vendors and ensure owner and tenant interests are protected.
• Ensure life safety equipment, required testing, and emergency procedures are current for each property.
• Keep the Administrative Assistant informed of material changes at properties.

Leasing

• Manage leasing and renewal efforts for assigned properties independently, in coordination with the leasing team as needed.
• Maintain current knowledge of market rents; develop renewal recommendations that maximize owner financial return.
• Complete move-in and move-out condition reports in a thorough and timely manner.

Portfolio Team

• Collaborate with Portfolio Manager, other Property Managers, Property Associates, and Administrative Assistant to ensure consistent service quality across the portfolio.
• Provide guidance and support to Property Associates on assigned properties as directed by the Portfolio Manager.

Perform other duties, responsibilities, and special projects as assigned by the Director of Commercial Property Management.

QUALIFICATIONS & SKILLS

• Associate or bachelor's degree (minimum 2 years) in a related field, or equivalent professional experience
• 2+ years of commercial property management experience or equivalent business management experience
• Active real estate license in the applicable state(s) of operation
• Working knowledge of commercial lease structures, building systems, and property operations
• Strong financial acumen; comfortable preparing and managing property-level budgets and CAM reconciliations
• Strong written and verbal communication skills
• Highly organized with excellent time management and the ability to manage multiple properties and competing priorities
• Strong client and tenant relationship management skills with a customer service focus
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to analyze information and support operational and financial decision-making
• Willingness to complete required company training programs (e.g., KHU) within designated timeframes and when applicable

PROFESSIONAL ATTRIBUTES

• Professional appearance with strong written and verbal communication skills
• Strong problem-solving and decision-making abilities in day-to-day operations
• Detail-oriented with consistent follow-through and accountability
• Ability to prioritize workload, manage competing demands, and operate independently within responsibilities
• Demonstrates sound judgment and customer service mindset in managing owner and tenant relationships
• Receptive to feedback and committed to growth through training, mentorship, and team collaboration
• Takes ownership and accountability for assigned properties, deliverables, and outcomes

MENTAL & PHYSICAL REQUIREMENTS

• Ability to manage multiple tasks and properties in a fast-paced environment
• Ability to prioritize competing demands while maintaining accuracy and meeting deadlines
• Ability to think critically and take independent action to resolve day-to-day operational and tenant-related issues
• Sitting - approximately 65%; Walking/Bending - approximately 35%
• Valid driver's license with a good driving record and reliable transportation

BENEFITS

• Insurance - medical insurance, vision insurance, dental insurance, life and AD&D insurance, and long-term disability insurance. Company provided dollars to use towards medical, dental and vision.
• Retirement Plans - eligible after 1000 hours of service. Vested immediately. Company matches up to a set amount each year.
• Vacation - lump sum to begin the following month of hire to equal 10 hours per month. (3 weeks)
• Paid Holidays - 9 paid holidays per year.
• Sick Pay - 0.038462 hours of sick per hour worked (on average 10 days per year). Up to 80 hours carryover each year.

ADDITIONAL COMPENSATION

• Commissions
• Discretionary bonuses
• Mileage reimbursement
• Cell phone allowance
• Management referral