Office Administrator | Personal Injury Clinic

Job Description

Job Description

We are seeking a highly organized and proactive Office Administrator to oversee daily front office operations at our multidisciplinary personal injury clinic. This role is responsible for managing patient scheduling, front desk staff, workflow efficiency, and ensuring an exceptional patient experience while supporting clinical and administrative teams.

Front Desk & Patient Coordination

• Oversee daily front desk operations, including check-in/check-out processes
• Manage patient scheduling to ensure efficiency and minimize double bookings
• Verify patient information and ensure accurate data entry into systems
• Address patient questions, concerns, and scheduling issues professionally

Scheduling & Workflow Management

• Maintain organized and efficient provider schedules across disciplines (e.g., chiropractic, medical)
• Ensure proper scheduling based on treatment plans and provider availability
• Identify and resolve scheduling conflicts and inefficiencies

Administrative & Operational Support

• Maintain and update internal systems
• Ensure compliance with clinic policies and procedures
• Coordinate communication between front office and clinical teams
• Assist with reporting, audits, and operational improvements

Qualifications

• 2+ years of experience in a medical office, personal injury clinic, or healthcare setting
• Prior experience in front desk supervision or office management preferred
• Strong understanding of medical scheduling and patient flow
• Experience with EMR/EHR systems and scheduling software
• Knowledge of personal injury processes and documentation is a plus

Skills & Competencies

• Strong leadership and team management skills
• Excellent communication and customer service skills
• High attention to detail and organizational ability
• Ability to multitask in a fast-paced environment
• Problem-solving and conflict resolution skills

• Fast-paced multidisciplinary clinic serving personal injury patients
• Requires frequent interaction with patients, staff, and external partners

• Collaborative and team-oriented environment
• Opportunity for growth and leadership development
• Competitive pay based on experience