On-Call Administration -Water Resources Customer Service

Job Description

Job Description

Job Summary

This is part-time, temporary on-call clerical and office support work in a County department or office. Employees in this class work on an as-needed basis with no established or on-going work schedule. The work includes a wide variety of routine clerical and administrative duties such as taking, referring, and handling Incoming telephone calls/messages; preparing and/or typing reports, records, and correspondence; maintaining manual and computer files; and assisting with special projects and duties as assigned.

Essential Functions

These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.

Greets visitors in-person and receives and responds to inquiries; answers routine questions; directs visitors to appropriate person or department.

Answers telephones and provides basic department/office-related Information to callers; transfers calls to appropriate persons or office/department.

Types letters, reports, memorandums, and other documents. Collects, opens, time stamps, and distributes mail.

Maintains files, makes copies, scans and faxes documents, and schedules appointments for other staff members as directed.

Assists with special projects/assignments as needed. May collect payments for various services and/or fines. May assist with processing invoices and reconciling bills. May prepare basic spreadsheets and reports.

Additional Duties

Employees in this classification may be expected to perform any related duties as required by proper authority.

Knowledge, Skills, and Abilities

Knowledge of departmental/office policies and procedures.

Knowledge of basic office and general clerical practices and procedures. Skill in operating current, standard office equipment.

Skill in organizing and maintaining filing systems.

Ability to handle multiple interruptions and adjustments to priorities throughout the day.

Ability to use tact and diplomacy in dealing with the general public in person or by phone, as well as employees of the various county offices in all types of contacts arising during daily work activities.

Ability to understand and carry out oral and written instructions. Ability to communicate effectively, both orally and in writing.

Ability to accurately record and transfer data from one source to another, and maintain strict confidentiality.

Working Conditions

Work is typically performed in an office.

Minimum Qualifications

1) High school diploma or equivalent.

2) One (1) year of experience in a general office environment.

3) OR have a combination of education, training, and work experience that is equivalent to #1 and #2 above that provides the requisite knowledge, skills and abilities for this job.