Senior Case Manager

Senior Case Manager

Zeiders supports individuals and families across federal, state, and local government and commercial sectors. As a longstanding veteran owned business located in Woodbridge, Virginia, we bring decades of experience as industry experts in comprehensive program management, case management, staffing services, and organizational support to improve the quality of life for communities. Our people-centric, solution-focused business approach is built on subject matter expertise, quality processes, and innovative solutions which have cultivated strong partnerships and earned client confidence and repeat business from satisfied customers over 40 years. We seek individuals with strong passion for what we do and our commitment to quality service.

Summary - This is a contingent opportunity and would begin work upon the contract award.

On behalf of Fairfax County Redevelopment and Housing Authority (FCRHA), the Fairfax Housing and Community Development (HCD) provides housing to approximately 5,300 residents in units owned by FCRHA or leased to private market landlords in the Housing Choice Voucher Program (HCV). As a Moving to Work agency, the FCRHA objective is to promote self-sufficiency and residential mobility.

To help achieve this goal, Case Managers will provide additional resources and support outside of housing to remove barriers to stable housing, employment and self-sufficiency for some of FCRHA most vulnerable residents.

Essential Duties and Responsibilities

• Conduct initial assessment to determine a baseline for services
• Meet with families monthly, at a minimum, either individually or in a group setting to develop and/or monitor their Individual Training and Service Plans (ITSP)
• Identify skills and interests, interview assistance, resume writing guidance, employment leads and application assistance
• Recommend and help access educational opportunities that can lead to employment (e.g., ESL classes, computer skills, trade or other technical training)
• Assist households in preparing budgets, managing expenses, and paying down debts
• Facilitate access to third-party resources as needed (e.g., mental health, substance abuse, childcare, emergency financial assistance)
• Assist residents with their housing search and help them secure housing with federal financial assistance
• Provide property owner services designed to increase the number of housing units in the community available to voucher holders
• Establish and maintain complete case records in accordance with contract requirements
• Handle de-escalation from residents as necessary and service recovery when residents express dissatisfaction with junior case manager interaction.
• May provide direct oversight and supervision to junior case managers.
• May provide 1:1 training or coaching of junior case managers.

Required Qualifications

• Bachelor's degree in social work, nursing, psychology, or related human services field
• Minimum of one year of direct, relevant experience in healthcare, mental health, or community services
• CCM (Certified Case Manager) or C-SWCM (Certified Social Work Case Manager)
• Experience working with local government or housing authorities
• Excellent written and verbal communication skills
• Proficiency in using Microsoft Office programs
• Strong technology skills and ability to navigate multiple computer systems simultaneously
• Strong data entry/typing skills with a high degree of accuracy
• Reliable transportation and ability to travel as needed within Fairfax County, VA to meet with residents.
• Must have a work-at-home environment that is ergonomically sound, conducive to taking resident calls, quiet, and free from distraction.

Preferred Qualifications

• Experience providing mentoring, coaching, training or supervision of personnel
• Experience with public housing programs
• Bilingual in English and Spanish

Other Requirements

• Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.
• Ability to successfully complete a pre-employment and government background investigation, to include fingerprints.

Competencies

• Ability to work both independently and as part of a team.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
• Problem Solving - Identifies and resolves problems promptly; gathers and analyzes skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings with residents, landlords/property owners, and community organizations.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Organizational Skills - Ability to independently organize workload, set priorities, and manage time effectively while balancing multiple assignments. Maintains orderly records and tracking systems, ensures timely completion of tasks, and adjusts plans in response to changing requirements or deadlines.

Physical Demands

Works in home office area. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses laptop, headset, printer and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Must have a work-at-home environment that is ergonomically sound, conducive to taking resident calls, quiet, and free from distraction.

The noise level in the work environment is usually quiet.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.