Collections Specialist
Robert Half
Job Description
Job Description
We are looking for a Collections Specialist to support receivables management for a high-volume portfolio in California. This Long-term Contract position will focus on driving timely payments, resolving invoice concerns, and maintaining accurate account information while working closely with internal partners. The ideal candidate brings a strong background in collections, sound judgment in prioritizing delinquent accounts, and a thorough approach to documentation and follow-up.
Responsibilities:• Oversee collection efforts for a large monthly accounts receivable portfolio, using a strategic approach to encourage timely payment and reduce outstanding balances.
• Contact customers regarding upcoming and overdue invoices through consistent reminders, follow-up outreach, and clear communication.
• Investigate payment variances, billing disputes, and invoice-related questions to identify root causes and support prompt resolution.
• Review aging data regularly to determine collection priorities and focus attention on accounts with the greatest risk or urgency.
• Record all collection activity, customer interactions, and account updates with accuracy to maintain complete and current documentation.
• Help correct customer master data, account details, and payment terms when discrepancies are identified in account records.
• Work in partnership with accounting and operations teams to resolve billing concerns, payment application issues, and account exceptions.
• Provide additional support during month-end close by assisting with receivables-related tasks and outstanding account review.• Experience in commercial and/or consumer collections within a fast-paced business environment.
• Working knowledge of credit and collection practices, including account follow-up, delinquency management, and dispute resolution.
• Ability to analyze aging reports and prioritize collection activities based on account status and risk.
• Strong written and verbal communication skills for interacting with customers and internal stakeholders.
• High attention to detail with the ability to maintain accurate notes, records, and account documentation.
• Familiarity with billing and collection workflows, including invoice review and payment reconciliation support.
• Proficiency in collaborating across departments to resolve account, billing, and payment-related issues.
Vacancy posted 1 day ago
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