Hotel Front Desk Agent - Pm

Job Description

Job Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

This is a full-time, PM Shift position.

Compensation:

$17.50 - $18.50 hourly

Responsibilities:

• Mitigate customer complaints as needed
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Connect with the housekeeping department to ensure guest accommodations are ready

Qualifications:

• 1+ year of hotel industry experience or related job preferred
• Well-versed in taking telephone calls and handling stressful situations
• High school diploma, GED, or equivalent
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills

About Company

Join Our Team at Embassy Suites by Hilton Colorado Springs

At Hilton, we’re more than hospitality—we’re about people, purpose, and growth. When you join our team, you step into a culture built on integrity, service, and teamwork. We’re proud to be recognized as one of the best places to work because we invest in our people and their future.

Here, your work truly matters. Every detail you handle creates moments guests remember and helps shape a workplace you can be proud of. You’ll be supported by leaders who listen and care, with opportunities to learn, grow, and advance your career.

We’re part of something bigger than just a hotel. Together, we’re building a culture where high standards meet genuine care. If you’re ready to make an impact, develop your skills, and be part of a team that celebrates success—come grow with Hilton.

Be part of something bigger. Build your future with Hilton.