Clinical Liaison

Join Our Caring Community

As a Clinical Liaison, you will:

• Increase admissions within assigned accounts, meet or exceed targets.
• Develop/maintain contact with key hospital, skilled nursing, assisted living facility discharge planning services and/or management to provide ongoing updates on Company's services available in a market.
• Promote exemplary customer service to physicians, facility personnel, client and client family at all times.
• Primarily conduct facility visits at the physicians' request to assist program clinical team in determining eligibility.
• Ensure effective communication and collaboration with program staff and other field sales resources via weekly meetings. Actively participate in weekly program business development meetings, bringing relevant data, reports, as well as information regarding changes within accounts and referral sources.
• Assist program in timely processing of physician orders as directed.
• Work collaboratively with Hospice Division counterparts as applicable, representing the Company's comprehensive home health and hospice deliverables.
• Follow up on all referrals within their facilities not admitted to the program.
• Follow up on live discharges related to their facilities.
• Abide by all operational compliance with internal controls and reporting.
• Provide education and/or continuing education programs for referral sources within guidelines of facility and company policy. Utilize appropriate company resources to maintain and develop business opportunities. Maintain market awareness and prepare competitive updates.
• Actively participate with program in development of business and market growth plans.
• Maintain positive relationships with referral sources, facilitate communication between referral sources, client and family populations within assigned accounts, and attend professional organization meetings as approved. Maintain and follow patients in the facility and monitoring status.
• Assist the program as needed with informational visits.

Use Your Skills to Make an Impact

Required Experience/Skills:

• Nursing degree or the equivalent required.
• Bachelor's of Science in Nursing preferred.
• Registered Nurse Licensure required in state of practice.
• A minimum of three years clinical experience.
• Must have strong knowledge of governmental regulations, Medicare eligibility requirements, comprehensive understanding of potential care plan needs for the patient and coordination of necessary resources.
• Strong knowledge of the facility protocols and industry regulations is required.
• Excellent customer service, account development capabilities, organization, time management, problem-solving, communication and selling skills required.
• Demonstrates the ability to work independently as well as in a team.
• Computer proficiency required.
• Has the ability to appropriately represent company service capabilities and value to assigned referral source audience, patients and families.

Scheduled Weekly Hours: 40

Pay Range: $59,300 - $80,900 per year

Description of Benefits: Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

Equal Opportunity Employer: It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.