Learning Experience Designer

Experience Designer

The Experience Designer is an individual contributor role responsible for designing and delivering brand-aligned learning experiences that support our Dual Brand concept.

Reporting to the Sr. Manager of Learning & Development, this role partners with stakeholders across brands and functions to develop engaging, scalable training solutions that drive operational performance, business outcomes, and consistent guest experiences.

This role operates in a fast-paced, high-change environment and requires strong execution, adaptability, and the ability to manage multiple priorities. The ideal candidate brings experience in restaurant environments, a collaborative and solutions-oriented mindset, and the ability to design practical, performance-driven learning experiences for frontline operators and leaders.

Key Responsibilities

Learning Experience Design & Development

• Design and develop learner-centered training solutions across modalities (eLearning, instructor-led, blended, and on-the-job)
• Translate operational processes and brand standards into clear, actionable learning experiences for frontline teams and managers
• Analyze and transform existing content into scalable, effective learning solutions across both brands
• Apply instructional design methodologies (e.g., ADDIE, Agile, Design Thinking) to deliver high-impact solutions
• Adapt and localize learning content for diverse audiences, ensuring cultural relevance and operational applicability

Collaboration

• Partner with stakeholders across both brands to gather requirements and ensure learning solutions reflect brand standards and operational needs
• Collaborate with cross-functional teams, including Operations, Culinary, Marketing, and Field teams to align training with key initiatives
• Incorporate brand-specific elements into learning experiences while supporting consistency where appropriate
• Provide recommendations on learning approaches based on business needs and learner experience

Stakeholder Support & Execution

• Participate in needs analysis discussions and working sessions with Brand Training and Operations Teams and field teams
• Execute against agreed project scope, timelines, and deliverables
• Own end-to-end development of learning solutions, including scoping, design, stakeholder alignment, and delivery
• Communicate progress and incorporate feedback to refine learning solutions

Content Development & LMS Execution

• Develop and maintain learning content within the LMS (Docebo experience preferred)
• Create engaging, interactive, and user-centric learning experiences aligned with brand guidelines
• Utilize authoring tools (e.g., Articulate 360, Storyline, Rise) to produce high-quality materials
• Ensure content is engaging, interactive, and aligned with brand guidelines
• Manage course uploads, configurations, and updates in the LMS
• Troubleshoot LMS content issues and support end-user experience
• Optimize learning paths and assignments to drive completion and performance

Measurement & Continuous Improvement

• Gather learner feedback and performance data to inform updates to training materials
• Align learning solutions to key operational and business performance outcomes (e.g., guest experience, speed of service, accuracy, and sales drivers)
• Conduct iterative improvements to learning content based on insights and stakeholder input
• Support ongoing updates as business needs evolve

Required Qualifications

Bachelor's degree in Instructional Design, Education, Learning and Development, or related field

3–6+ years of experience in instructional design or learning experience design

Proven ability to manage multiple projects in a fast-paced, evolving environment

Strong understanding of adult learning principles and instructional design fundamentals

Proficiency with eLearning authoring tools (Articulate 360, Storyline, Rise, or similar)

Strong communication (written and verbal) and collaboration skills

Experience with LMS Administration, Docebo preferred

Fluent in English and Spanish (written and verbal), with the ability to review, validate, and ensure accuracy of translated learning content for operational use

Target salary $75k-$90k depending on experience

Preferred Qualifications

Experience supporting Quick Service Restaurant (QSR) or Full-Service Restaurant (FSR) environments

Familiarity with restaurant operations, training, or field enablement

Experience working with multi-brand franchise systems or multi-unit operations

Knowledge of Docebo LMS administration and reporting tools

Experience creating learning for frontline and hourly team members

Exposure to agile development or rapid content design cycles

Basic graphic design or multimedia development skills

Familiarity with UX design tools (e.g., Figma, Adobe Creative Suite)

Familiarity with emerging learning technologies, including AI-enabled content development tools

Critical Skills & Competencies

Instructional Design Expertise: Strong foundation in adult learning theory and content design best practices

Execution & Ownership: Delivers high-quality learning solutions from concept through implementation

LMS Content Creation: Advanced ability to build, deploy, and optimize digital learning experiences

Learner Focus: Designs practical, engaging experiences that support on-the-job performance

Collaboration: Ability to partner effectively across L&D, Operations, and HR

Business Acumen: Connects learning solutions to operational performance and business outcomes

Attention to Detail: Ensures accuracy, consistency, and alignment with brand standards

Adaptability: Thrives in a fast-paced, evolving environment

Data-Driven Mindset: Uses metrics and feedback to continuously improve learning experiences

Success Measures

Timely delivery of high-quality learning solutions

Alignment with brand standards and operational needs

Stakeholder satisfaction with deliverables

Learner engagement and feedback

Ongoing accuracy and relevance of training content

Work Environment

Corporate office environment with periodic field engagement to observe and support training initiatives

Works in a fast-paced, dynamic environment with changing priorities and deadlines

Requires extended periods of sitting, computer work, and virtual collaboration

Must be comfortable managing multiple tasks and adapting to evolving business needs

Equal Employment Opportunity Statement

Dine Brands Global strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, veteran status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other status protected by federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act and/or other applicable laws and regulations in other jurisdictions.

Dine Brands reviews criminal history in connection with a conditional offer of employment. The following is a list of all material job duties which Dine Brands reasonably believes that criminal history may have a direct, adverse, and negative relationship, potentially resulting in the withdrawal of a conditional offer of employment: implement brand standards such as food safety at all restaurants for a uniform guest experience; physically inspect restaurant premises belonging to franchisees; and facilitate frequent and close interactions with franchisees, franchisee employees, guests, and other third parties.

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