Front Desk Receptionist.

Job Description

Job Description

Front Desk Receptionist Garner Hotel Virginia Beach North

Were looking for a sharp, reliable, and guest-focused Front Desk Receptionist to join our team at Garner Hotel Virginia Beach North. This role is the heart of our guest experienceyoull be the first point of contact for our guests, handling check-ins, reservations, and questions with professionalism and warmth.

What Youll Do

• Greet and assist guests in a friendly, professional manner.
• Handle check-ins, check-outs, and reservations using Hotel Key PMS (training available if needed).
• Answer and direct phone calls, manage messages, and assist with guest inquiries.
• Manage multiple tasks at once while keeping accuracy and speed.
• Handle guest concerns calmly, including difficult or aggressive situations, and find solutions.
• Maintain a clean and welcoming front desk area.
• Support the team with administrative tasks as needed.

What Were Looking For

• Experience with Hotel Key PMS (or ability to learn very quickly).
• Strong multitasking and time management skills.
• Sharp, fast-working, detail-oriented mindset.
• Excellent communication and customer service skills.
• Reliableable to come to work on time, every shift, with no unnecessary call-offs.
• Calm under pressure and able to handle challenging guest interactions professionally.
• Trustworthy and loyal, with a team-first attitude.
• Previous hotel front desk or customer service experience preferred.

Why Join Us
At Garner Hotel Virginia Beach North, were all about making guests feel truly cared forand that starts with our team. If youre dependable, quick to learn, and passionate about guest service, wed love to have you on board.

Company Description

Garner Hotel by IHG Virginia Beach North is a family-owned and operated hotel focused on warm hospitality, teamwork, and excellent guest service. We value dependable employees, provide training and support, and offer employee hotel discounts through IHG Hotel for eligible team members.

Company Description

Garner Hotel by IHG Virginia Beach North is a family-owned and operated hotel focused on warm hospitality, teamwork, and excellent guest service. We value dependable employees, provide training and support, and offer employee hotel discounts through IHG Hotel for eligible team members.