Operation Service Concierge

Job Description

Job Description

This Is How We Fly

At JSX, we’re not just a lifestyle carrier – we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success.

About the Role:

As an Operation Service Concierge (OSC), you are at the heart of the airport experience—playing a vital role in ensuring aircraft are handled with care, precision, and a focus on safety. From guiding aircraft into the gate to loading baggage and supporting international procedures, your attention to detail helps create a seamless, on-time operation. You’ll also play a key part in maintaining aircraft cleanliness, servicing lavatories, restocking essential items, and jumping in wherever needed to keep things running smoothly.

A Day in the Life:

As an OSC, your day begins with energy and precision. Your contributions directly support flight schedules and enhance the travel experience. You’ll:

• Marshal aircraft and wing walk with confidence and vigilance to ensure safe ground movement.
• Position and reposition aircraft to maximize operational efficiency and ramp utilization.
• Handle baggage and freight with care, ensuring timely loading, unloading, sorting, and delivery, always prioritizing our Customers’ needs.
• Support international operations by ensuring all Customs protocols are properly followed and documented.
• Contribute to ramp safety with routine FOD (Foreign Object Debris) walks, keeping our work environment clean and hazard-free.
• Pitch in wherever needed – cleaning aircraft, restocking supplies, and assisting with Customer experience touchpoints.

Why You’ll Love This Role:

• Be Part of a Team That Values You: Join a tight-knit Crew committed to excellence and mutual support.
• No Two Days Are the Same: With rotating posts and a variety of responsibilities, you’ll enjoy a fast-paced, engaging work environment.
• Make a Meaningful Impact: You’ll be part of the Customer journey from start to finish, helping create memorable travel experiences.
• Opportunities to Grow: Build your skills and gain exposure to different areas of airport operations.

What Makes a Successful Operation Service Concierge?

We’re looking for someone who is:

• Safety-Oriented: You instinctively prioritize safety in every action and hold yourself and others accountable to the highest safety standards.
• Adaptable: You thrive in dynamic environments, adjusting quickly to changing priorities, weather, and operational needs.
• Communicative: You share information clearly and confidently across teams, helping to build trust and streamline operations.
• Organized: You manage your time and priorities effectively, keeping projects on track and ensuring nothing falls through the cracks.
• Proactive: You anticipate needs, take initiative, and solve problems after they arise.
• Entrepreneurial Spirit: You bring energy, ownership, and creativity to your role, always looking for ways to improve processes and elevate the Customer experience.

Required Experience:

• High school diploma/GED
• Ability to occasionally lift 75+ pounds
• Ability to drive and operate ground equipment i.e. LEKTRO/aircraft tug, belt loaders, baggage carts, etc.
• Ability to perform intermittent physical activity including bending, reaching, and prolonged periods of standing.
• Available to work flexible shifts including early mornings, late nights, holidays, and weekends.
• Participation in initial and random drug and alcohol screenings in accordance with the DOT and FAA guidelines.

Preferred Experience:

• 2+ years of ramp experience

Skills, Licenses, & Certifications:

• Current and valid Driver’s license required.

Pay & Perks:

Compensation is $20.00/hour. This was established after performing market research and is aligned with our approach to compensation.

• Health Benefits: New Crewmember's become eligible for coverage on the 1st of the month following the start date, with medical plans beginning at just $110/month. 100% employer paid dental & vision, plus up to $2,100 annually for HSA contribution. Short-term and long-term disability coverage at no cost.
• Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel other major domestic & international airlines for you and your qualifying immediate family.
• 401(k) match: 50% of your first 8%
• Generous PTO: Take time to recharge with our flexible PTO plan.

Additional Information:

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc).

JSX seeks to provide equality of opportunity in all aspects of employment, as well as to ensure that all personnel activities, such as the recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other characteristic protected by law.

Ready to soar with us? Join JSX, where every day is a chance to be part of something eXtraordinary!