Facilities Services Coordinator

Job Description

Job Description

About the Role

WCS Facilities Management provides comprehensive facilities maintenance and repair coordination services to restaurants, commercial properties, and property management companies. We help our clients resolve facility-related issues by connecting them with qualified service providers and coordinating repairs from the initial request through completion.

We are seeking a dependable, organized, and solutions-oriented Facilities Services Coordinator to join our team and serve as the key point of contact for incoming maintenance and repair requests.

Position Overview

The Facilities Services Coordinator is responsible for managing incoming service requests, identifying and sourcing qualified repair companies, coordinating service appointments, and monitoring work through completion. This role requires strong communication skills, attention to detail, resourcefulness, and the ability to manage multiple requests simultaneously.

In addition to coordinating day-to-day service operations, the Facilities Services Coordinator is expected to identify new business opportunities, strengthen client relationships, and contribute to the growth of the company’s facilities services portfolio through proactive outreach and relationship building.

The ideal candidate is self-motivated, customer-focused, and comfortable working in a fast-paced environment where timely responses and effective problem-solving are essential.

Responsibilities

• Manage Incoming Requests: Receive and review maintenance, repair, and facility-related inquiries from restaurant operators, property managers, and other clients.
• Source Service Providers: Identify, contact, and procure qualified contractors and repair companies to address issues such as plumbing, electrical, HVAC, refrigeration, general maintenance, and other facility-related needs.
• Coordinate Repairs: Communicate with vendors to obtain availability, service estimates, pricing, and expected completion timelines.
• Manage Work Orders: Create, document, assign, and update service requests while maintaining accurate records of communications, vendor details, costs, and job status.
• Monitor Progress: Follow up with vendors and clients to ensure service calls are scheduled, work is completed, and outstanding issues are addressed promptly.
• Communicate Effectively: Keep clients informed of service progress, delays, scheduling changes, and repair resolutions.
• Evaluate Vendor Options: Help identify reliable, cost-effective service providers who meet client requirements for quality, responsiveness, and pricing.
• Resolve Service Issues: Address scheduling challenges, vendor delays, incomplete repairs, and other service-related concerns in a professional and timely manner.
• Maintain Vendor Relationships: Develop and maintain a network of dependable contractors and service companies across relevant trades and service areas.
• Ensure Accountability: Verify completion documentation, service reports, estimates, and invoices as needed before closing out work orders.
• Business Development & Growth: Identify and pursue new business opportunities, build strong client relationships, and proactively promote the growth of the company’s facilities division.

Qualifications

• Previous experience in facilities management, property management, maintenance coordination, dispatching, vendor management, or a related field is preferred.
• Strong working knowledge of facilities maintenance, repair services, and common building systems.
• Ability to research and identify service needs, and coordinate with contractors and service providers.
• Strong problem-solving abilities and a resourceful approach to finding solutions.
• Comfortable communicating with clients, vendors, technicians, and internal team members.
• Strong organizational and time-management skills, with the ability to prioritize multiple service requests.
• Ability to work independently, take initiative, and manage tasks with minimal supervision.
• Excellent verbal and written communication skills.
• Proficiency with email, spreadsheets, and standard office software

Waste Cost Solutions is a nationwide provider of waste and recycling services, serving customers across the United States. We specialize in trash collection, recycling, and roll-off dumpster solutions for commercial clients.

With thousands of service locations nationwide, Waste Cost Solutions is a trusted partner in the waste management industry. Our team is dedicated to delivering reliable service, operational excellence, and responsive customer support while helping businesses manage their waste and recycling needs efficiently.

Company Description

Waste Cost Solutions is a nationwide provider of waste and recycling services, serving customers across the United States. We specialize in trash collection, recycling, and roll-off dumpster solutions for commercial clients.\n\nWith thousands of service locations nationwide, Waste Cost Solutions is a trusted partner in the waste management industry. Our team is dedicated to delivering reliable service, operational excellence, and responsive customer support while helping businesses manage their waste and recycling needs efficiently.