Engagement Lead - Product and Strategy

Industry: AI Startup Company Role: Engagement Lead – Product and Strategy Salary: $180,000 - $240,000 annually Location: New York City (on-site 5 days a week) About the role Our client, a fast-growing AI company, is looking for an Engagement Lead to support the rollout and adoption of new, evolving platform capabilities. This role focuses on guiding customers from early implementation through successful, stable usage while partnering closely with internal teams to ensure solutions meet real-world needs. It is a cross‑functional role with significant ownership, working across product, engineering, and client-facing teams. The Leader will align stakeholders, navigate ambiguity, and help define how complex implementations are delivered as the business grows. Responsibilities Lead deployments from handoff through launch and early adoption, ensuring projects stay on track and meet agreed‑upon outcomes. Support later‑stage sales and onboarding efforts by contributing to discovery, scoping, and transition planning. Work with customers to clarify objectives, define workflows, outline success metrics, and guide trade‑off decisions. Coordinate timelines, dependencies, and stakeholders across multiple teams while maintaining clear communication and momentum. Collaborate with internal partners to drive configuration, readiness, and enablement activities. Share customer insights and implementation learnings with product and engineering to inform ongoing improvements. Help document best practices, templates, and repeatable approaches that improve efficiency and consistency over time. Requirements 4‑8 years of experience in consulting, strategy, product, operations, or client‑facing roles in fast‑paced high‑growth tech environments. Experience managing complex projects with multiple stakeholders end‑to‑end. Strong communication skills and the ability to build trust with both customers and internal partners. Comfort operating in ambiguous situations and adapting as priorities evolve. Analytical and detail‑oriented, with the ability to think creatively about solutions. Technical curiosity or background that supports working closely with product and engineering teams. Willingness to travel periodically and work primarily in person. Compensation Pay for this role ranges from $180,000 to $240,000 per year, based on a variety of factors including skill set, experience, location, and business needs. The individual may also be eligible for discretionary bonuses and participation in medical, dental, and vision benefits, as well as the company’s retirement plan. Equal Opportunity Notice Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) are committed to the full inclusion of all qualified individuals and do not discriminate against any employee or applicant for employment because of race, color, sex, religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations. If an accommodation is needed to participate in the job application or interview process, please contact View email address on click.appcast.io. #J-18808-Ljbffr Vaco by Highspring