Office Supervisor

Job TitleOffice SupervisorJob DescriptionThe Office Supervisor is responsible for assisting in managing, overseeing, and ensuring the successful administrative, financial, and operational aspects of an urgent care location. A supervisor is accountable for:Managing team members in partnership with Practice ManagerSupporting a patient-centric urgent care experience from welcome to departure of the facility and ensuring an inviting and hospitable environmentSupporting overall functions of the site, team, and providers with day-to-day operations.Essential Functions/ResponsibilitiesSite ManagementManaging the performance of the site; understanding at all times of how many patients have visited the site, whether there are any delays in the registration process, and what follow-up needs to be conducted after a patient is discharged.Assisting the Practice Manager preparing the schedule for non-providersOrdering all medical supplies, medications, vaccinations, and office supplies for the siteOpening and closing the site as requiredAssisting the Practice Manager in administrative and operational responsibilitiesPeople ManagementBuilding strong positive communication with providers and working as a team to enhance the success of the practice.Ensuring staff always maintains professionalism, coaching, managing, and developing the staff.Managing the team from interviewing, performance, promotion, discipline, etc.Collaborating with the HR team to formalize a development plan for staff as well as managing employee relations issues such as formal write-ups and suggestions for improvement.Business and Patient ManagementMaintaining patient confidentiality in accordance with policy and procedure as well as HIPAA requirements.Interacting with patients (and families) at discharge in a courteous and respectful manner, resolving disputes, and reviewing patient satisfaction cards.QualificationsHigh School Diploma or GED required. Bachelor's degree in management, business or other applicable degree preferred (will consider relevant management experience in lieu of degree).Minimum 1 year of supervising or managing experience a must OR a degree in management.Ability to successfully multitask.Good computer skills (knowledge of a PC, Microsoft Office programs)Exceptional communication skillsComfortable with delivering constructive feedback and counseling management.Bilingual language skills required or preferred based on-site location.Basic Life Support (BLS) certification required at time of hireAdditional InformationThis job will require long shifts, weekends, closing, opening shifts (will depend on schedule necessary at facility) and must work on-site.Physical RequirementsThe job may require from time to time lifting heavy objects on a regular basis, doing repetitive tasks with few breaks, and requiring light cleaning. Heavy computer use required.Direct ReportsThe Supervisor will be responsible for directly managing the site employees.The Assistant Site Manager will be responsible for directly managing the Patient Care Representatives (PCRs).Pay Range: $22.00 - $25.00 per hourThe provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.Total Rewards at VillageMDOur team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.Equal Opportunity EmployerOur Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.Safety DisclaimerOur Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, or file a complaint at