Senior Vice President, Production Services Infrastructure Support

We’re seeking a future team member for the role Senior Vice President, Production Services Infrastructure Support to join our TECHNOLOGY SERVICES GROUP (TSG) team. This role is located in Lake Mary. In this role, you’ll make an impact in the following ways: * Support and manage the bank network infrastructure components, including Campus and Transport, Wireless LAN, Data Center, Cloud Network, Extranet/Internet, Remote Access, Firewall, and NAC security. Address faults and failures as they arise, leading root cause analysis and implementing effective solutions. * Lead advanced troubleshooting and root cause analysis for network incidents, ensuring rapid resolution and minimal service disruption. Guide the team in quickly diagnosing, resolving, and documenting complex connectivity problems. Lead the team by ensuring efficient incident routing, balanced workload distribution, and consistent operational performance. * Provide end-to-end infrastructure support and compliance assurance across enterprise environments, aligned with ITIL practices and regulatory standards. Partner with platform, security, risk, and audit teams to operate, and continuously improve controls that protect applications, remediate vulnerabilities, and maintain audit evidence. * Perform network implementation, configure and manage enterprise network infrastructure, including routers, switches, and firewalls, to ensure performance, stability, and security. * Lead vulnerability management activities: discovery, triage, prioritization, remediation, validation within SLAs, and management of exceptions and compensating controls. * Maintain resiliency and business continuity plans to strengthen network availability and minimize potential downtime. * Utilize network monitoring and analytics platforms (e.g., SolarWinds, Splunk, Forward Networks) to proactively monitor network health and prevent issues. * Apply proactive analytics and risk assessment to planned changes to minimize operational impact. * Conduct peer reviews and maintain standards, configurations, runbooks, and documentation for network implementations. * Research, evaluate, and recommend network solutions aligned with corporate standards and evolving business requirements. * Provide leadership and subject matter expertise to customers, partners, and stakeholders in support of network objectives. To be successful in this role, we’re seeking the following: * Strong experience in enterprise network routing and switching across multiple platforms. * Extensive hands-on expertise with Campus and Transport, Data Center, Cloud Network, Extranet/Internet related routing and switching technologies in large scale environments. * Proven experience designing, implementing, and operating campus and Data Center network infrastructures globally. * Strong foundation in ITIL processes, application management, formal change management, network governance controls and risk analysis. * Demonstrated ability to lead discussions and manage technical stakeholders with an ownership mindset. * Experience with observability and logging, including SIEM/log analytics, performance monitoring, configuration baselines, and drift detection. * Working knowledge of network automation concepts, including scripting (e.g., Python) and configuration management tools (e.g., Ansible) to standardize and enforce controls. * Strong background in wireless network design and implementation, including Aruba or similar WLC and access point solutions. * Experience working with service providers and carriers, including troubleshooting and escalation to resolve network connectivity and performance issues. * Proficiency with network monitoring and management tools such as SolarWinds to proactively monitor, diagnose, and maintain network health. * Exceptional problem solving and troubleshooting skills, with the ability to identify and resolve complex network issues. * Strong leadership and collaboration skills, with the ability to work effectively across infrastructure, security, and application teams.

• Bachelors Degree in Computer Science or 7-10 years relevant experience.
• Cisco Certified Internetwork Expert (CCIE) certification preferred, or

equivalent demonstrated experience. At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom [ & BNY LinkedIn [ Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, the employee will be in an “at will” position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.