Design Consultant

DESIGN CONSULTANT (DS)At IKON Windows and Doors, the Design Consultant is the trusted guide who helps homeowners confidently navigate one of the most important investments they will make in their home.Every interaction begins with listening. The Design Consultant seeks to understand the customers goals, concerns, vision, and unique needs before offering solutions. By building genuine relationships and earning trust, they transform what could be a stressful purchasing experience into a clear and confident journey.The Design Consultant is expected to qualify every sales opportunity, identifying the right products and solutions, and leveraging IKONs expertise, systems, and resources to deliver the best possible outcome. Their objective is not simply to win a contractit is to create a customer for life.From the initial consultation through project completion, the Design Consultant partners closely with the Operations Team to ensure every promise made during the sales process is fulfilled with excellence. Through proactive communication, accurate expectations, and seamless collaboration, they help deliver an experience that exceeds customer expectations at every stage.Success in this role is measured by more than revenue. It is measured by trust earned, promises kept, relationships built, referrals received, and customers who confidently choose IKON again and enthusiastically recommend us to othersRESPONSIBILITIES:Key Responsibilities:Revenue Generation:Achieve and exceed sales targets by effectively presenting products/services and closing deals.Identify and pursue new business opportunities to expand the customer base.Develop and implement strategies to increase sales and maximize revenue.Lead Generation:Proactively identify and qualify potential leads through various channels (networking, referrals, online platforms, etc.).Develop and execute lead generation campaigns to attract new customers.Maintain an organized lead tracking system to monitor progress and conversion rates.Write Estimates:Prepare accurate and detailed estimates for customers, outlining project scope, pricing, and timelines.Ensure estimates are clear, concise, and easy for customers to understand.Collaborate with relevant departments to gather necessary information for accurate estimates.Customer Retention/Service/Reviews:Provide exceptional customer service throughout the entire customer journey.Address customer inquiries and concerns promptly and professionally.Build and maintain strong customer relationships to foster loyalty and encourage repeat business.Proactively seek customer feedback and online reviews to improve service and satisfaction levels.Deposit Collection:Ensure timely collection of deposits according to company policies and procedures.Follow up on outstanding deposits and maintain accurate records of all payments received.Communicate effectively with customers regarding deposit requirements and payment options.REQUIREMENTS:Must have a reliable vehicle for transportation to client appointments and job sites.Valid FL Drivers License with a good driving record.Proficient interpersonal skills and the ability to adapt to different cultures and personality types.Strong self-motivation and a desire for personal growth.Knowledge of construction industry standards and codes related to specific fields.Proficiency in Apple Office Suite (MAC Mail, Pages, Numbers, Google).Flexibility in adapting to company changes and processes.Knowledge of IKON Windows and Doors product lines.PHYSICAL REQUIREMENTS:Ability to travel to and from appointments.Comfort navigating job sites in different weather conditions and performing physical tasks such as bending, climbing, stretching, reaching, and leaning to acquire accurate measurements.EDUCATION AND EXPERIENCE:Two (2) year business degree (preferred).Two (2) plus years of general sales experience.Proven sales history in the fenestration industry with references (preferred).Basic knowledge of construction concepts, tools, timelines, and job sites.Familiarity with windows and doors (preferred).PRODUCT CATEGORIES FOR OSRS TO SELL:WindowsInterior and exterior doorsInterior and exterior trimCommercial storefrontSidingHurricane shutter systemsCOMPENSATION PACKAGE:This position is commission-based only.Time Off401K TRAINING & COMPANY PROVIDED TOOLS:The Design Consultant will receive training to support their success at IKON.All applicants are REQUIRED to complete the Culture Index Survey.
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