Promotor(a) de Salud/Bilingual Community Support Specialist / Promotor(a) de Salud/Especialista en A

Job Description

Job Description:\n\nPromotor(a) de Salud/Bilingual Community Support SpecialistHuman Services Dept/Div: Human Services FLSA Status: Non-Exempt General Definition of Work The Promotor(a) de Salud/Bilingual Family Support Specialist performs intermediate county services work serving as a trusted liaison between the Hispanic community, partner organizations, and County departments. The position promotes equitable access to health and human services through culturally responsive outreach, education, advocacy, resource navigation, and care coordination. Work involves building relationships with Spanish-speaking individuals and families, connecting them to appropriate services and resources, collaborating with County departments and community partners to reduce barriers to access, and supporting improved health and well-being. Work is performed under the general supervision of the assigned supervisor. Qualification Requirements To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. The below listed statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Essential Functions Conduct outreach and build effective relationships with individuals, families, and community partners to increase access to services and promote community well-being of the Hispanic community. Assess Spanish-speaking client and community needs, identify barriers to accessing services, and connect individuals with appropriate county, community, healthcare, and public assistance resources. Provides translation and interpretation services, verbal and written, to support effective communication across all County departments, ensuring equitable access to County programs, services, and information for individuals with limited English proficiency and other language access needs. Provide care coordination, resource navigation, referrals, and follow-up to support successful access to services and improve outcomes. Deliver culturally responsive education, information, and support related to health, wellness, human services, and available community resources. Advocate for equitable access to services, empower individuals to navigate systems independently, and support informed decision-making. Collaborate with internal staff, healthcare providers, collaborative partners, schools, nonprofit organizations, government agencies, and other community partners to coordinate services and address community needs. Assist Public Health & Human Services with interpreting services for in-home and office visits including MN Choices Assessments, immunizations, lactation appointments, scheduling appointments, and assisting individuals with financial assistance applications. Assist Child Services unit with facilitating supervised visitation and transportation, provide culturally and linguistically appropriate education. Participate in community engagement, program development, and interdisciplinary initiatives that strengthen service delivery and address emerging issues. Track outreach activities and program outcomes. Maintain accurate documentation, records, reports, and data in accordance with applicable laws, regulations, and organizational policies, including confidentiality requirements. Travel throughout the county and work in a variety of settings, including county offices, client homes, healthcare facilities, schools, and community locations, to provide services and support including interpreting services. Comply with all applicable federal, state, and local laws, regulations, policies, and departmental procedures governing the delivery of human services. Provide services in a professional, culturally responsive, impartial, and ethical manner, including accurate communication and interpretation when applicable. Identify, document, and report suspected fraud, abuse, misuse of benefits, or other program integrity concerns in accordance with departmental policies and procedures. Performs the physical and mental demands of the position. Attends work during regularly scheduled hours including occasional evening or weekends hours for events. Other related duties as assigned. Knowledge, Skills and Abilities Knowledge of county service programs, community resources, health equity, social determinants of health, community engagement strategies, culturally responsive practices, and principles of trauma-informed care and motivational interviewing. Ability to communicate fluently in English and Spanish, including accurately interpreting and translating information and effectively communicating with individuals with limited English proficiency. Ability to establish trusting relationships with diverse populations; communicate effectively with individuals from varied cultural, linguistic, and educational backgrounds; work independently and collaboratively within interdisciplinary teams; maintain confidentiality; organize and prioritize work; utilize computer software and electronic record systems; and navigate sensitive or difficult situations with empathy, professionalism, and sound judgment. Education and Experience High school diploma or equivalent required. Associate degree in Human Services, Public Health, Community Health, Social Work, or a closely related field preferred. Experience working with diverse populations and individuals experiencing social, economic, behavioral, or health-related barriers preferred. Experience in community outreach, health education, case coordination, resource navigation, or the delivery of human services preferred. An equivalent combination of education and experience that provides the required knowledge, skills, and abilities may be considered. Physical Requirements This work requires the occasional exertion of up to 20 pounds of force to lift, carry, push, pull, or otherwise move objects. Work regularly requires standing, walking, sitting, speaking, hearing, using hands to finger, handle, or feel, and performing repetitive motions; frequently requires reaching, bending, and operating a motor vehicle; and occasionally requires climbing, balancing, stooping, crouching, or lifting. Standard visual acuity is required for reading documents, using electronic devices, and observing surroundings. Vocal communication and hearing are required to exchange information, provide instruction, and interact effectively with clients and community partners. Work involves preparing and maintaining written and electronic records, operating computers and other office equipment, and driving throughout the county to provide services. Employees perform work in a variety of settings, including county offices, client homes, healthcare facilities, schools, community organizations, and outdoor locations. The position may involve exposure to varying weather conditions, communicable diseases, bloodborne pathogens, domestic animals, and other environmental conditions encountered during field visits. Appropriate personal protective equipment may be required. Work is performed in both office and community environments with varying noise levels. Special Requirements Driver’s license valid to drive in the State of Minnesota. Bilingual proficiency in English and Spanish. Other Requirements The incumbent may encounter not public data in the course of these duties. Any access to not public data should be strictly limited to accessing the data that are necessary to fulfill the employment responsibility. While data are being accessed, incumbent should take reasonable measures to ensure the not public data are not accessed by individuals without a work reason. Once the work reason to access the data is reasonably finished, incumbent must properly store the not public data according to the provisions Ch. 13. If a new work assignment requires access to not public data, the incumbent is permitted to access not public data for the work assignment purposes only. Any access to not public data must be strictly limited to the data necessary to complete the work assignment and after the assignment is completed, the employee’s work assignment no longer requires access. Promotor(a) de Salud/Especialista en Apoyo Comunitario Bilingüe Servicios Humanos Departamento/División: Servicios Humanos Estado FLSA: No Exentos Definición general de obra El Promotor(a) de Salud/Especialista Bilingüe en Apoyo Familiar realiza trabajos intermedios de servicios del condado, sirviendo como enlace confiable entre la comunidad hispana, organizaciones asociadas y departamentos del condado. El puesto promueve el acceso equitativo a servicios de salud y humanos mediante alcance culturalmente responsivo, educación, defensa, navegación de recursos y coordinación de cuidados. El trabajo implica construir relaciones con personas y familias hispanohablantes, conectarlos con servicios y recursos apropiados, colaborar con los departamentos del condado y socios comunitarios para reducir las barreras de acceso, y apoyar la mejora de la salud y el bienestar. El trabajo se realiza bajo la supervisión general del supervisor asignado. Requisitos de Calificación Para realizar esta tarea con éxito, una persona debe ser capaz de realizar cada función esencial de manera satisfactoria. Los requisitos listados a continuación representan el conocimiento, habilidad y/o capacidad requerida. Se pueden hacer adaptaciones razonables para permitir que una persona con discapacidad realice las funciones esenciales. Las siguientes declaraciones están destinadas a describir la naturaleza general y el nivel de trabajo que realizan las personas asignadas a este puesto. No están destinadas a ser una lista exhaustiva de todas las funciones, responsabilidades y habilidades requeridas para el personal clasificado de esta manera. Funciones esenciales Realizar actividades de alcance y construir relaciones efectivas con individuos, familias y socios comunitarios para aumentar el acceso a los servicios y promover el bienestar comunitario de la comunidad hispana. Evalúa las necesidades de los clientes y la comunidad de habla hispana, identifica barreras para acceder a los servicios y conecta a las personas con recursos apropiados del condado, comunidad, salud y asistencia pública. Proporciona servicios de traducción e interpretación, tanto verbales como escritos, para apoyar una comunicación efectiva en todos los departamentos del condado, asegurando el acceso equitativo a los programas, servicios e información del condado para personas con dominio limitado del inglés y necesidades de acceso a otros idiomas. Proporcionar coordinación de cuidados, navegación de recursos, referencias y seguimiento para apoyar el acceso exitoso a los servicios y mejorar los resultados. Ofrecer educación, información y apoyo culturalmente sensibles relacionados con la salud, el bienestar, los servicios humanos y los recursos comunitarios disponibles. Aboga por el acceso equitativo a los servicios, empodera a las personas para que naveguen los sistemas de manera independiente y apoya la toma de decisiones informadas. Colaborar con personal interno, proveedores de salud, socios colaborativos, escuelas, organizaciones sin fines de lucro, agencias gubernamentales y otros socios comunitarios para coordinar servicios y atender necesidades comunitarias. Asistir a Salud Pública y Servicios Humanos con servicios de interpretación para visitas a domicilio y de oficina, incluyendo evaluaciones MN Choices, vacunas, citas de lactancia, programación de citas y asistencia a personas con solicitudes de asistencia financiera. Asistir a la unidad de Servicios Infantiles para facilitar visitas supervisadas y transporte, proporcionar educación cultural y lingüísticamente apropiada. Participar en la participación comunitaria, desarrollo de programas e iniciativas interdisciplinarias que fortalecen la prestación de servicios y abordan problemas emergentes. Rastrea las actividades de alcance y los resultados de los programas. Mantener documentación, registros, reportes y datos precisos de acuerdo con las leyes, regulaciones y políticas organizacionales aplicables, incluyendo requisitos de confidencialidad. Viaja por todo el condado y trabaja en diversos entornos, incluyendo oficinas del condado, hogares para clientes, instalaciones de salud, escuelas y ubicaciones comunitarias, para brindar servicios y apoyo, incluyendo servicios de interpretación. Cumplir con todas las leyes, regulaciones, políticas y procedimientos departamentales federales, estatales y locales aplicables que rigen la prestación de servicios humanos. Brindar servicios de manera profesional, culturalmente receptiva, imparcial y ética, incluyendo comunicación e interpretación precisas cuando sea aplicable. Identificar, documentar y reportar sospechas de fraude, abuso, uso indebido de beneficios u otras preocupaciones sobre la integridad del programa de acuerdo con las políticas y procedimientos departamentales. Realiza las exigencias físicas y mentales del puesto. Asiste al trabajo durante el horario regular, incluyendo ocasionalmente en las noches o fines de semana para eventos. Otras funciones relacionadas según se asignen. Conocimientos, habilidades y capacidades Conocimiento de los programas de servicios del condado, recursos comunitarios, equidad en salud, determinantes sociales de la salud, estrategias de participación comunitaria, prácticas culturalmente sensibles y principios de atención informada en trauma y entrevista motivacional. Capacidad para comunicarse con fluidez en inglés y español, incluyendo interpretar y traducir información con precisión y comunicarse eficazmente con personas con dominio limitado del inglés. Capacidad para establecer relaciones de confianza con poblaciones diversas; comunicarse eficazmente con personas de diversos contextos culturales, lingüísticos y educativos; trabajar de manera independiente y colaborativa dentro de equipos interdisciplinarios; mantener la confidencialidad; organizar y priorizar el trabajo; utilizar software de computadora y sistemas de registro electrónico; y manejar situaciones sensibles o difíciles con empatía, profesionalismo y buen juicio. Educación y experiencia Se requiere diploma de preparatoria o equivalente. Se prefiere un título de asociado en Servicios Humanos, Salud Pública, Salud Comunitaria, Trabajo Social o un campo estrechamente relacionado. Se prefiere experiencia trabajando con poblaciones y personas diversas que enfrentan barreras sociales, económicas, conductuales o relacionadas con la salud. Se prefiere experiencia en alcance comunitario, educación en salud, coordi