Customer Service and Sales Operations Specialist

Job Description

Job Description

Description:

Join a Team That Connects Critical Missions

At Cristek, we design and manufacture high-performance interconnect solutions that support some of the world's most demanding aerospace, defense, space, and industrial applications. For more than 40 years, our commitment to innovation, quality, and customer success has earned us the trust of leading organizations across critical industries. Cristek combines the agility of a growing organization with the resources and stability of a global manufacturing platform. Our culture is built on Accountability, Collaboration, and Empowerment (ACE), where team members are encouraged to contribute ideas, solve problems, and make a meaningful impact every day. If you enjoy helping others, solving technical challenges, and supporting the technology that keeps a business running, we'd like to hear from you.

What You'll Do

Provides customer service and sales operations support for domestic and international customers within a manufacturing environment. Serves as the primary point of contact for customer inquiries, order status, and account support while coordinating the organization's Request for Quote (RFQ) process from receipt through completion. Partners with sales, engineering, production, and other internal teams to ensure accurate communication, timely quote delivery, and exceptional customer service. Supports continuous improvement initiatives that enhance operational efficiency and customer satisfaction

• Serve as the primary customer contact for assigned domestic distributors and international accounts, providing timely and professional support regarding orders, pricing, lead times, and delivery status.
• Respond to customer inquiries and resolve issues related to orders, shipments, documentation, billing, and product information by coordinating with internal departments.
• Build and maintain positive customer relationships while ensuring a high level of customer satisfaction and responsiveness.
• Coordinate communication related to international shipments, export documentation, and customer-specific order requirements.
• Receive, review, and organize incoming Requests for Quote (RFQs), ensuring all required drawings, specifications, and customer documentation are complete.
• Distribute quote packages to the appropriate internal teams and monitor quote progress to support on-time completion.
• Maintain centralized quote tracking and documentation, providing status updates to internal stakeholders and customers as appropriate.
• Prioritize quote requests based on customer commitments, business needs, and established deadlines.
• Maintain accurate customer, order, and quoting records within ERP, CRM, and other business systems.
• Identify opportunities to improve customer service processes, quote administration, and workflow efficiency.
• Support departmental objectives and perform other related duties as assigned.

Requirements

What We're Looking For

• High school diploma or equivalent required; Associate's or Bachelor's degree in Business, Supply Chain, or related field preferred.
• 2-4 years of customer service, sales support, order administration, or account coordination experience in a manufacturing environment.
• Experience with ERP systems and Microsoft Office applications required.
• Aerospace, defense, or other regulated manufacturing experience preferred.
• Experience supporting RFQ processes, distributors, international customers, or export documentation is preferred.

REQUIRED SKILLS

• Excellent customer service, interpersonal, and communication skills.
• Strong organizational and time management abilities with the capacity to manage multiple priorities simultaneously.
• High attention to detail and accuracy in processing customer orders and quote documentation.
• Ability to coordinate effectively across sales, engineering, production, quality, shipping, and other functional teams.
• Proficient in Microsoft Office Suite, particularly Excel, Outlook, and Word, and experience using ERP and CRM systems.
• Strong analytical and problem-solving skills with the ability to resolve customer issues efficiently.
• Ability to maintain confidentiality and handle controlled or sensitive business information.
• Knowledge of manufacturing processes, AS9100,ITAR, export requirements, or Incoterms is a plus.
• Must be authorized to access information and hardware subject to International Traffic in Arms Regulations (ITAR) requirements. Applicants must qualify as a U.S. Person under ITAR regulations, including U.S. Citizens, U.S. Permanent Residents, Political Asylees, or Refugees.
• Strong English communication skills, including the ability to read, write, speak, and comprehend instructions and technical information.
• Bilingual communication skills are a plus.

PHYSICAL REQUIREMENTS

• Primarily sedentary work performed in an office environment with frequent use of a computer, keyboard, telephone, and other standard office equipment.
• Ability to sit for extended periods with occasional standing, walking, bending, and reaching.
• Frequently communicates with customers and employees in person, by telephone, and electronically.
• Must be able to occasionally lift and carry up to 15 pounds.
• May require periodic visits to manufacturing areas where the use of required personal protective equipment (PPE) is necessary and exposure to moderate noise levels is possible.
• Ability to maintain regular attendance and work effectively in a fast-paced manufacturing environment.

Why Cristek?

• Opportunity to support technology that enables critical aerospace and defense missions.
• Collaborative, team-oriented culture built on Accountability, Collaboration, and Empowerment.
• Exposure to a wide range of technologies, systems, and business operations.
• Career growth opportunities within a growing organization.
• Competitive compensation and comprehensive benefits package.

Additional Requirements

This position requires access to information and hardware subject to International Traffic in Arms Regulations (ITAR). Applicants must qualify as a U.S. Person under ITAR regulations, including U.S. Citizens, U.S. Permanent Residents, Political Asylees, or Refugees.Cristek is an Equal Opportunity Employer committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.