Key Account Representative

Key Account Representative

Under general supervision, the Key Account Rep is responsible for the timely and accurate processing of customer quotes, orders, and dispute resolution. Working in a collaborative team environment, this role supports a shared portfolio of customer accounts and ensures a seamless customer experience through efficient communication and service delivery.

WHAT YOU WILL BE DOING

• Primary point of contact for customers, addressing inquiries, processing orders, and providing detailed product information.
• Reviewing mechanical drawings and specifications provided by customers to determine product needs.
• Managing and tracking customer requests from initial inquiry through production and delivery, ensuring accuracy and timely fulfillment.
• Processing order modifications, cancellations, and returns accurately and efficiently.
• Managing ongoing quote follow-ups by regularly updating reports, tracking status changes in customer databases and coordinating with third-party vendors.
• Collaborating with internal departments such as customer service, logistics, and finance to streamline processes and enhance customer experience.
• Maintaining customer records in customer database for accurate tracking and reporting.
• Collaborate closely with internal departments to ensure operational alignment and customer satisfaction.
• Maintain accurate account data and interactions within CRM tools.

WHAT WE ARE LOOKING FOR

• Bachelor's degree or an equivalent combination of education and experience.
• Minimum 2 year of related experience.
• Proficiency in Microsoft Office and Customer Relationship Management (CRM) software.
• Excellent customer service skills, including effective listening and communication.
• Ability to handle difficult or emotional customer situations with professionalism.
• Strong problem-solving and time-management skills.
• Ability to adapt to changing priorities and competing demands.
• Ability to read and interpret mechanical drawings and specifications

PREFERRED QUALIFICATIONS

• Experience in the HVAC or manufacturing industry
• Experience supporting multi-site or large project accounts.
• Hands-on experience with CAD software

COMPENSATION : This is a salaried non-exempt role. This means that employees are paid a salary and also receive overtime pay when they work more than 40 hours in a week (or as otherwise required by state law). The starting salary range for this role and market is between $48,000 - $70,350 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate.

Employees in this role are also eligible for a bonus in accordance with the terms of the Company's applicable plan.

BENEFITS : Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, and 10 paid holidays.

OUR CULTURE : At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member's contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you'll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.