Customer Service Representative

Job Description

Job Description

At the Pat Fisher Agency with Country Financial, we believe that insurance is about far more than just policiesit is about looking out for our neighbors here in Chandler. We are looking for a friendly and organized Customer Service Representative to join our local office family. When you work with us, you are not just another employee; you are a vital part of a team dedicated to helping members of our community protect what matters most to them. We pride ourselves on being a place where kindness, integrity, and clear communication are the foundation of everything we do. You will spend your days connecting with our clients, answering their questions, and ensuring they feel heard and valued. If you enjoy building relationships and want a role that balances professional growth with the warmth of a community-focused office, we invite you to reach out. We would love to chat about how your skills and personality can help us continue to provide excellent service to the people of Arizona.

Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Flexible Schedule

Mon-Fri Schedule

Career Growth Opportunities

Hands on Training

Sick Leave

Paid Holidays

Team Building Activities

Work Life Balance

Licensing Assistance

Responsibilities

• Manage incoming inquiries regarding existing policies, helping clients understand their coverage and updates.
• Process policy changes and payments accurately to ensure our clients have peace of mind.
• Support the agency owner with administrative tasks that keep our daily operations running smoothly.
• Review customer accounts to identify gaps in coverage or opportunities to better protect their families.
• Greet clients warmly as they visit our Chandler office and make them feel supported from the moment they walk through the door
• Contribute to a welcoming and positive atmosphere that defines our agency culture.

Requirements

• Active Property and Casualty licenses in Arizona.
• Previous experience working in an insurance agency setting.
• Strong command of office software and agency management systems.
• Professional verbal and written communication skills.
• Ability to manage multiple priorities in an office environment.
• A genuine interest in helping people navigate their financial security.