Bilingual Customer Support Specialist

Bilingual Customer Support Specialist

AdNet/AccountNet, Inc. is seeking a Bilingual Customer Support Specialist fluent in Spanish and English to provide exceptional customer service and support. This remote position requires handling inbound calls, assisting with complex situations, and addressing potential fraud-related concerns. The ideal candidate will demonstrate strong communication skills and professionalism while navigating various software systems.

Key Responsibilities

• Handle inbound customer calls in both English and Spanish.
• Assist customers with complex situations, including potential fraud-related concerns.
• Provide accurate information and unbiased guidance while following established procedures.
• Utilize multiple software systems and resources simultaneously during customer interactions.
• Collaborate with support teams to resolve issues efficiently.

Required Skills & Qualifications

• High School Diploma or GED required; some college coursework or degree preferred.
• Fluent in both Spanish and English, including verbal and written communication.
• Minimum of 1 year of customer service or customer support experience.
• Ability to work from home with a dedicated workspace.
• Strong computer skills and the ability to navigate multiple systems.