Customer Support Specialist

Customer Support Specialist

We're seeking a Customer Support Specialist to help our growing member base resolve questions and make the most of their benefits.

About Lynx

Lynx is building the payments infrastructure layer for the next generation of fintech, healthcare finance, and embedded commerce. We enable companies to move money, issue cards, and launch financial products—without the legacy constraints. Our customers are platforms, payers, and operators moving significant volume—and they expect a true infrastructure partner.

Lynx is a fast-growing Series A company backed by more than $50M in funding from leading investors including Flare Capital Partners, CVS Health,.406 Ventures, and McKesson Ventures. We operate with a roll-up-your-sleeves mentality, moving quickly, staying highly collaborative, and focusing on impact. Every team member plays a critical role in shaping our growth, product, and market presence.

As we continue to grow, we are looking for talented teammates across multiple functions. Interested in joining us? We'd love to meet you.

Description

The Customer Support Specialist will help Lynx members resolve questions and make the most of their benefits. This role involves responding directly to member inquiries, managing support tickets through resolution, coordinating with internal teams to address issues, and assisting Lynx leadership with operational tasks.

The ideal candidate will have an understanding of customer service best practices, possess excellent communication and organizational skills and have a passion for providing excellent customer service.

General Profile

This is a full-time, non-exempt, hourly individual contributor position working from home. The regular schedule is Monday through Friday, with flexibility to work eight-hour shifts between 8 a.m. and 8 p.m. ET. This position is eligible for overtime for hours worked over 40 in a workweek.

Job Responsibilities

• Answer, research and resolve incoming calls from customers or their representatives
• Monitor, research and respond to incoming tickets from clients or vendors
• Process adjustments
• Process manual claims
• Support maintenance of standard operating procedures and training materials
• Assist with new projects or initiatives as assigned
• Assist with other duties as assigned

Required Qualifications

• High School Diploma / GED
• 3+ years of customer service experience or 3+ years in financial services analyzing and solving customer problems with a minimum of 1 year phone servicing experience.
• Familiarity with computer and Windows PC applications which includes the ability to learn new computer system applications
• Ability to work any 8-hour shift between the hours of 8am to 8pm ET, Monday through Friday.
• Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
• Ability to manage changing priorities and directives
• Excellent communication, organizational, and problem-solving skills
• Able to work in a fast-paced environment
• Proficiency in Microsoft Office Suite

Preferred Qualifications

• Prior Financial Services experience
• Prior Call Center experience
• Prior Health Benefits Account experience
• Prior Payment Card experience
• Bilingual fluency in English and Spanish
• College degree or equivalent years of experience

Why you'll love working at Lynx

• Competitive hourly pay, equity, and performance bonuses
• A driven, optimistic, customer-focused, accountable, and collaborative culture
• Comprehensive medical, dental, and vision insurance
• Paid time off in accordance with Lynx policy
• Paid parental leave for eligible employees
• 401(k) plan

Salary

$26 - $29 per hour