PROvider Rotation Specialist

Provider Rotation Specialist

Do your best work in Mooresville

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up we invest in you so you can find your inspiration.

Your impact The Provider Rotation Specialist is primarily responsible for completing specific activities in support of a defined centralized Provider rotation management model. This includes performing research on the rotation change requests and completing the task in the portal. This role is held accountable to specific performance standards. The Provider Rotation Specialist collaborates directly with Service Providers, field teams, and other stakeholders to complete work in a timely and accurate manner. To be successful, the Provider Rotation Specialist must have a customer first mindset, high attention to detail and accuracy and be comfortable collaborating with multiple teams. In addition, the individual in this role has the desire to use various systems in a fast-paced environment to complete work and as such must be able to learn and utilize new systems and tools as needed.

• Research, identify and complete Provider rotations activities in multiple systems as necessary
• Collaborates cross functionally to effectively gather information and complete assigned tasks or projects
• Validate Providers have the appropriate licensing, certifications and insurance prior to completing the rotation activity
• Works within system-based work queue to identify activities ready for review and research execute the tasks associated with completing the activity
• Works in various internal project management systems to obtain and verify information related to Provider rotation change requests
• Reviews information provided by others for completeness and accuracy according to defined criteria
• Executes daily and weekly tasks as assigned ensuring attention to detail and working with direct manager to resolve any competing priorities, open questions or concerns.
• Assists in formalizing and documenting rotation management processes/procedures within assigned area of responsibility and provides ongoing training support
• Provides weekly communication across various stakeholders on rotation management progress, wins and challenges encountered
• Provides peers and leadership team with relevant and timely information when needed to support their decisions and work activities.
• Identifies and shares continuous improvement recommendations to manager that would positively impact customer, employee and Provider experiences
• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
• Organizes work processes to ensure the most efficient work flow while collaborating with others (i.e., Service Providers, field teams, peers).
• Draws from experience supporting the program to offer ways to improve the process for the centralized rotation management model
• In addition to the above responsibilities, this individual is held accountable for other duties as assigned

Minimum qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
• Up to 1 year office administrative environment, high volume retail, service support, or similar work environment

Preferred skills/education

• Bachelor's degree in Business, Communications, marketing or related field
• 2 years experience in remodeling or construction industry Lowe's store experience Experience using MS Dynamics or similar CRM (Customer Relationship Management) tool.

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.