Data Collection Representative

Transdev in Phoenix, AZ is hiring a Data Collector. The Data Collector conducts on-board ride checks to collect accurate ridership data which is utilized to continuously improve customer service. This is not an in-office position. Greater than 90% of work is accomplished by riding in-service bus routes. Transdev Is Proud To Offer Competitive starting pay rate of $18.00 – $19.00 per hour. Benefits Include Vacation: minimum of two (2) weeks Sick days: 5 days Holidays: 7 days Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Key Responsibilities Conducts on-board ride checks of passengers boarding Alighting buses by location and time to provide Statisticians with data to compile into reports to enhance customer service Conducts stationary checks of bus ridership and schedule adherence at maximum load points of routes, branch points and other special points Evaluates bus stop/shelter usage when needed Distributes survey questionnaires when needed Performs weekly on-board riding checks to determine fare payment methods or other necessary planning information per the City of Phoenix to achieve matching funds as required by the FTA Works varied hours, days, and shifts, which may change on a frequent basis Other related duties as assigned Qualifications High School Diploma or GED; Technical Degree preferred. 3 years+ of supervisory experience Excellent verbal, interpersonal and customer service skills. Excellent skills in Microsoft Office Ability to use and master specialty transit relates software programs Ability to work effectively with little to no direct supervision Ability to quickly gain a thorough understanding of routes, schedules, fare structures, rules, company policies and procedures, operator and supervisor manuals, as well as the operator labor agreement. Must possess the capability to work in a team orientated environment. Problem solving and analytical skills. Knowledge of two-way radio systems is essential Knowledge of the Metropolitan Phoenix area is a plus Knowledge of or ability to learn working systems of buses is a plus Must be able to work shifts or flexible work schedules as needed. Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Physical Requirements The essential functions of this position require the ability to: Must be able to work flexible work schedules as needed Must be able to sit for long periods of time on a consistent basis under extreme weather conditions Greater than 90% of work is accomplished by riding in-service bus routes. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact View email address on click.appcast.io. Drug-free Workplace Transdev maintains a drug-free workplace. Applicants must: Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). Successfully pass a pre-employment drug screen. About Transdev : Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at . Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. Job Category: Administrative / Clerical / Payroll / HR / Accounting Job Type: Full Time Req ID: 8889 Pay Group: 38J Cost Center: 709 Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video. #J-18808-Ljbffr