Line Service Shift Supervisor

Line Service Shift Supervisor

Freeman Jet Center Waco is seeking a Line Service Shift Supervisor to lead daily ramp operations while delivering an elite level of safety, customer service, and operational excellence. This is more than a senior line technician position; you are the tactical leader responsible for owning the shift.

Every day you'll coordinate aircraft movements, prioritize fueling operations, supervise Line Service Technicians, synchronize operations with our Customer Service team, and ensure every customer receives the exceptional experience that defines Freeman Jet Center.

If you're looking for an opportunity to lead people, make operational decisions, and help build one of the premier FBOs in Central Texas, we'd like to meet you.

Responsibilities and Duties

As the Line Service Shift Supervisor, you are entrusted with the safe and efficient execution of all line operations during your shift. Responsibilities include:

• Lead all ramp operations during your assigned shift.
• Serve as the primary decision-maker for aircraft parking, fueling priorities, towing operations, and hangar positioning.
• Assign daily operational tasks to Line Service Technicians while ensuring work is distributed safely and efficiently.
• Coordinate continuously with Customer Service Representatives to maintain seamless communication between the front desk and ramp.
• Provide direct oversight of all high-risk aircraft movements including towing and close-quarter parking.
• Monitor aircraft arrivals and departures while maintaining safe ramp flow.
• Conduct shift briefings and complete comprehensive turnover reports with the oncoming supervisor.
• Ensure opening and closing procedures are completed to Freeman Jet Center standards.
• Verify Ground Support Equipment (GSE), crew vehicles, and operational equipment are inspected and ready for service.
• Monitor fuel inventory, fuel quality control procedures, and equipment readiness.
• Maintain a clean, organized, and customer-ready facility throughout each shift.
• Monitor weather conditions and adjust operational safety procedures as conditions require.
• Enforce FOD prevention, aircraft security, tie-down procedures, and ramp safety standards.
• Coach and mentor Line Service Technicians while maintaining accountability to company standards.
• Notify management immediately of incidents, equipment failures, fueling discrepancies, or significant customer concerns.

Leadership Expectations

The Line Service Shift Supervisor is expected to:

• Lead with professionalism, composure, and accountability.
• Maintain calm, solution-focused leadership during high-tempo operations.
• Delegate work effectively instead of attempting to perform every task personally.
• Set the standard for appearance, communication, and operational discipline.
• Correct unsafe or unprofessional behavior immediately.
• Foster teamwork between Line Service and Customer Service personnel.
• Ensure every shift concludes with a complete operational handoff.

Success is measured by:

• Safe aircraft handling
• Elite customer experiences
• Efficient team coordination
• Operational readiness
• Protection of customer assets

Competencies

Successful candidates demonstrate:

• Strong leadership and decision-making abilities
• Excellent customer service skills
• Ability to prioritize multiple aircraft and customer requests simultaneously
• Strong radio communication skills
• High situational awareness
• Ability to monitor multiple operational activities simultaneously
• Working knowledge of Microsoft Office products
• Basic mathematical and fuel inventory skills
• Ability to coach, mentor, and develop teammates
• Commitment to operational excellence and safety

Reporting Relationship

This position reports directly to the Line Service Manager.

Work Environment

This position works outdoors in all weather conditions and requires direct interaction with both moving and stationary aircraft. Employees may be exposed to:

• Aircraft noise
• Jet blast and prop wash
• Fuel and aviation chemicals
• Heavy equipment
• Extreme weather conditions

Physical Requirements

Applicants must be able to:

• Lift up to 75 pounds
• Bend, squat, climb ladders, kneel, and work around aircraft
• Walk and stand for extended periods
• Work safely in all weather conditions
• Operate Ground Support Equipment safely

Position Type

This is a Part-time position. Potential fulltime opportunities upon FBO needs and performance.

Shift work includes mornings, evenings, weekends, and company-recognized holidays.

Qualifications

Minimum Qualifications:

• High School Diploma or GED
• Two or more years of Line Service experience in an FBO, civilian or Military aviation environment
• Previous leadership or supervisory experience preferred
• Experience with aircraft fueling, towing, marshalling, and ground support equipment
• Valid driver's license with an acceptable driving record
• Ability to pass a background investigation
• Ability to pass pre-employment and random drug screening

Preferred Qualifications:

• Prior Shift Supervisor or Lead Line Technician experience
• Knowledge of fuel quality control procedures
• Experience working with corporate, military, and commercial aircraft
• Strong understanding of FBO operations and customer service standards

Compensation

Competitive hourly pay based on experience and qualifications. Leadership differential available based on demonstrated experience.

Benefits (Fulltime Positions)

Eligible full-time employees receive:

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Performance-Based Incentives
• Ongoing Leadership Development
• Recurrent Safety and Operational Training

AAP/EEO Statement

Freeman Jet Center is an Equal Opportunity Employer

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, Responsibilities, and activities may change at any time without notice.

About Freeman Jet Center

At Freeman Jet Center, our motto is simple:

"We are Ladies and Gentlemen, serving Ladies and Gentlemen."

Our people are trusted to make decisions, lead with integrity, and deliver exceptional service to every customer who visits our facility. We believe safety, professionalism, and teamwork are the foundation of an outstanding FBO experience.

If you're ready to lead from the front and help shape the future of Freeman Jet Center Waco, we encourage you to apply.