Dispatcher

Job Description

Job Description

Benefits:

• Bonus based on performance
• Dental insurance
• Health insurance
• Vision insurance

Job Summary
We’re looking for a highly organized, professional, and personable Construction Dispatcher to serve as a key point of contact between customers, field teams, subcontractors, and project management. The ideal candidate is an excellent communicator who is comfortable managing multiple priorities, coordinating schedules, and representing the company professionally Responsibilities

• Answer and manage inbound emergency, scheduling, customer, and job-status calls.
• Gather accurate job information, document details, and enter information into the company's CRM and scheduling systems.
• Prioritize calls and service requests based on urgency, job phase, location, and available resources.
• Schedule and dispatch restoration technicians, construction crews, subcontractors, and vendors to active job sites.
• Coordinate crews across multiple projects while managing changing schedules and priorities.
• Monitor crew locations, arrival times, job status, and schedule changes throughout the day.
• Communicate job details, access instructions, scope information, and scheduling expectations to field personnel.
• Keep customers informed regarding appointment times, crew arrivals, delays, and next steps.
• Coordinate with Project Managers and Operations to ensure jobs move efficiently from one phase to the next.
• Confirm subcontractor availability, material deliveries, and scheduled work.
• Identify scheduling conflicts or operational issues early and escalate them to the appropriate manager.
• Maintain accurate dispatch records, job notes, call logs, and scheduling information.
• Support after-hours emergency coordination when required.
• Provide additional administrative and operational support as needed.

Requirements

• High school diploma or equivalent.
• Previous experience in dispatch, construction coordination, restoration, customer service, call center, scheduling, or office operations is preferred.
• Strong organizational skills with the ability to manage multiple active priorities simultaneously.
• Excellent verbal and written communication skills.
• Comfortable working in a fast-paced environment where priorities can change quickly.
• Strong attention to detail and accuracy when entering and managing information.
• Comfortable working with phones, text messaging, email, CRM, scheduling, and other computer-based systems.
• Ability to remain calm, professional, and solution-oriented under pressure.
• Reliable, punctual, and accountable.
• Construction or restoration experience is a plus, but not required .
• Bilingual English/Spanish is a plus.