Manager, Service Center

Service Center Manager

This Service Center Manager position is an opportunity to lead people, improve operations, solve problems in real time, and directly influence customer experience and business performance inside a fast-moving, tech-forward transportation company.

Lead a High-Performing Service Center

If you enjoy building strong teams, making operational decisions quickly, and creating a high-performance culture, you'll fit right in. You'll oversee daily operations across dock operations, pickup & delivery, linehaul coordination, OS&D, and customer service. You will also drive operational efficiency, service quality, safety, and profitability.

Team Leadership & Culture

• Hire, coach, and develop service center employees and operational leaders
• Create a culture built on teamwork, professionalism, urgency, and customer focus
• Lead by example and help teams grow through strong communication and hands-on leadership
• Foster an environment where people take pride in execution

Operations & Performance Management

• Analyze revenue, labor, routing, claims, and service performance
• Forecast operational needs
• Identify opportunities to improve efficiency and service quality
• Continuously optimize how the service center operates

Customer & Stakeholder Engagement

• Partner closely with customers, Account Managers, contractors, and drivers
• Participate in customer discussions and operational problem-solving
• Support pricing initiatives and operational solutions
• Resolve escalations quickly and professionally

What You Bring

• Bachelor's degree or equivalent combination of education and experience
• 1–2+ years of leadership experience in transportation, logistics, or terminal operations
• Proven ability to manage multi-function operations (dock, P&D, linehaul, admin)
• Strong financial and operational acumen, with experience managing cost drivers and revenue levers
• Experience hiring, developing, and leading frontline and supervisory teams
• Ability to analyze operational data, interpret performance metrics, and drive decision-making
• Strong written and verbal communication skills; ability to influence internal and external stakeholders
• Experience working with customers, vendors, contractors, and cross-functional teams
• Proficiency in Microsoft Office and operational systems (AS/400 preferred)
• Working knowledge of regulatory compliance and transportation operations
• HazMat certification and forklift qualification preferred or ability to obtain
• Strong problem-solving capabilities with the ability to manage multiple priorities simultaneously

How You Operate

• You lead with energy and accountability
• You enjoy solving operational challenges
• You stay calm and focused under pressure
• You care deeply about customer experience
• You motivate teams and create positive culture
• You believe speed and quality can coexist

Compensation & Setup

• Pay: $115,000 per year
• Location: Onsite | Milwaukee, WI
• Benefits: Full benefits package including medical, dental, vision, 401(k), and paid time off

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Physical Demands

• Heavy physical activity performing strenuous daily activities of a primarily product/technical nature.
• While performing the duties of the job, the employee is regularly required to sit, stand, walk, reach/handle items, work with fingers, utilize close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguished colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), ability to adjust focus (ability to adjust the eye to bring an object into sharp focus), and talk and hear others in conversations via the phone or in person.
• The employee is occasionally asked to stoop, kneel, crouch, crawl, climb or balance and lift objects up to 100 lb.

Work Environment

• The noise level is moderate based on general conversation tones, ringing phones and laser printer operation.
• Works in well-lighted, heated and/or air-conditioned indoor office/shop environment with adequate ventilation.
• Minimal overnight travel (10%) by land and/or air required.
• Might be required to occasionally work in high, precarious places.
• The above statements reflect the general details necessary to describe the principal functions of the position and are not intended to be all inclusive. The position and any of the requirements listed above are subject to change at any time according to the changing needs of the company.

Roadrunner is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.

We will not accept unsolicited candidates from external recruiters or recruiting agencies. Thank you!

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