Business Analyst

Business Analyst

The Business Analyst is a key member of the solution delivery team, partnering closely with business stakeholders, product owners, and technology teams to deliver high-quality solutions aligned to business strategy. This role is responsible for understanding business needs from an end-user perspective, translating those needs into clear, actionable requirements, and ensuring solutions are effectively designed, tested, and delivered in an agile environment.

The Business Analyst serves as a liaison between business and IT, supporting both project-based initiatives and ongoing operational needs, with a strong focus on process efficiency, system effectiveness, and regulatory compliance within MPL insurance products.

What You'll Be Doing

• Serve as a primary liaison between business partners and cross-functional technology teams, advocating for business objectives while balancing technical considerations
• Elicit, analyze, and document business and functional requirements, user stories, use cases, and process flows
• Facilitate requirements workshops and stakeholder discussions to align on scope, priorities, and outcomes
• Translate business requirements into clear acceptance criteria and execute or support user acceptance testing with full traceability
• Perform analysis and provide ongoing support for policy rating, issuance, and related insurance systems, ensuring alignment with business rules and state filings
• Identify opportunities to improve business processes, workflows, and system usage to increase efficiency and effectiveness
• Clearly communicate findings, recommendations, risks, and progress to stakeholders at varying levels
• Develop and maintain process documentation, user guides, and reference materials as needed
• Participate in and support small to large initiatives, balancing project work with operational support
• Act as a subject matter expert for assigned product lines, systems, or business processes

What We're Looking For

• Proven analytical and problem-solving skills with the ability to navigate complex business scenarios
• Strong experience gathering requirements, performing functional analysis, and documenting business processes
• Ability to prioritize and execute work independently in a fast-paced, agile environment
• Excellent written and verbal communication skills, with the ability to translate between business and technical audiences
• Demonstrated leadership skills, including influencing without authority and supporting cross-functional collaboration
• Innovative, organized, and self-motivated with a mindset of continuous improvement

Experience & Qualifications

• Bachelor's degree or equivalent experience
• 5+ years of experience as a Business Analyst or similar role
• Experience working within Agile or iterative delivery methodologies
• Strong understanding of user acceptance testing and quality assurance practices
• Working knowledge of insurance concepts and policy administration systems preferred