Clinical Services Manager

Creating Life Better Here Starts With You

At San Juan Regional Medical Center, we're more than a healthcare providerwe're a values-driven organization dedicated to delivering exceptional care. As a team member, you help fulfill our mission to make life better here for our community.

The SJHP Clinic Manager provides the direction and leadership necessary for providers and staff to attain our mission, vision, and values. This requires well-honed skills in coaching, motivating, and leading a professional team so that our patients receive personalized, high quality care.

Required Behaviors:

• As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values. These values are our culture, our identity as an organization: Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability and Creative Vitality ask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission.

Required Qualifications:

• High School diploma or GED
• Minimum of two (2) years experience in a medical office setting
• Demonstrates effective interpersonal skills with both providers and staff
• Self-motivation and accountability
• Team orientation
• Intermediate computer skills

Preferred Qualifications:

• Previous Management and/or Leadership experience
• Office Manager Certification
• Higher education in a related field of study

Duties and Responsibilities:

Financial and Strategic Management:

• Understands health care economics and health care public policy
• Demonstrates strong financial aptitude
• Exhibits strong business planning and project management abilities
• Accountable and responsible for communicating and reporting fiscal data to staff and providers

Human Resource Management and Leadership:

• Knowledgeable in various recruitment and interviewing techniques
• Committed to all aspects of employee development

Quality and Performance Improvement:

• Consistently displays a commitment to improving quality performance
• Actively participates in departmental and organizational quality initiatives
• Assures the safety of patients and staff is maintained
• Participates in data collection related to department or provider quality related monitoring activities

Relationship Management and Influencing Behaviors:

• Exhibits effective communication and negotiation skills
• Can lead a team and crosses boundaries to facilitate collaboration
• Understands ones values, beliefs, and attitudes and how they affect interactions with others

Shared Decision-Making:

• Understands the structure and process of shared governance
• Promotes and implements shared decision-making structures and processes

Personal and Professional Accountability:

• Actively participants in personal and professional growth and development
• Utilizes information technology systems to support business decisions and has a strong understanding of the effect of information technology on patient care
• Each employee is responsible for implementing SJRMCs Service Standards into their daily work: Safety, Courtesy, Effectiveness, and Stewardship

Other duties as assigned

Physical Demands and Environmental Work Conditions:

• Must be able to see with corrective eyewear and hear clearly with assistance
• Must be able to walk, stand, bend, squat, climb, kneel, and twist frequently
• Must be able to lift greater than 50 pounds and push 0-300 pounds frequently
• Potential exposure to blood and bodily fluids and meets OSHA training requirements

Special Demands:

• Sets limits when dealing with angry, hostile, or sometimes verbally or physically abusive patients and families in an attempt to ensure a safe, respectful environment that will support the delivery of care
• Effectively copes and strives for balance when supporting team members when caring for acutely ill patients and families