Senior Account Manager (Publisher)

Senior Account Manager (Publisher)

Permutive empowers publishers and advertisers to address all of their desired audiences, in-the-moment, whilst protecting privacy.

Permutive is the data collaboration platform that powers the advertising ecosystem. We exist to build an advertising ecosystem that respects and adapts to consumers' choices around their privacy, and in doing so unlocks enormous uplifts in scale and outcomes for publishers and advertisers alike.

Trusted by 60% of Enterprise Media Companies across the US, EMEA, and LATAM, we work with leaders such as News Corp, Warner Bros Discovery, Hearst, Conde Nast, dmg media, BuzzFeed, and The Guardian. Our technology enables them to drive >$1B in advertising spend across hundreds of millions of users without compromising user privacy.

Permutive works with many of the largest Advertisers, enabling them to collaborate with Publishers to triple their audience reach and drive a doubling in incremental sales, including with advertisers such as Sky, Dentsu and Apple.

We leverage patented edge technology, AI and cloud collaboration to safely process data where it is, and our platform combines privacy-safe DMP, data clean room, and curation capabilities to unlock unmatched scale and precision for publishers, advertisers, agencies, and retail media networks.

At Permutive, You'll Help Our Customers:

• Achieve Better Outcomes: Leverage our unique position in the ad tech ecosystem to access broader audiences and improve outcomes.
• Boost Sales Significantly: Capitalize on 100% addressability to connect with the 70% of audiences beyond traditional cookies.
• Transform Collaboration Efficiency: Move from lengthy processes to seamless collaboration in minutes.

Join us as a key player in shaping the future of Permutive, backed by leading investors like Softbank and EQT Ventures and recognised as a YCombinator Top 150 company.

About the Role

Permutive has built an advertiser business that works with some of the most innovative advertisers in the world. Our platform connects brands directly with premium publishers. Using the Permutive infrastructure for data collaboration, we enable audience activation that respects consumer privacy and is non-reliant on an identifier to drive performance.

As a Senior Account Manager (Publisher) you'll be responsible for building pricing power and driving consistent revenue growth across Permutive's publisher portfolio. This role focuses on maximizing account value through strategic renewals, cross-selling, and expansion—ensuring Permutive achieves best-in-class Net Dollar Retention (NDR) and Gross Revenue Retention (GRR).

This is a highly strategic, commercially minded role that requires both analytical rigor and relationship excellence. You'll partner with Customer Success, Sales, and Revenue Operations to define renewal processes, establish pricing frameworks, and embed value-driven narratives that reinforce Permutive's market leadership with our publisher partners.

About the Team

You'll be joining a collaborative, diverse customer success team who are based in New York and across the United States, London & Paris. We're focused on ensuring our customers meet their organizations' strategic goals while also helping us achieve world-class customer satisfaction and net revenue retention. We're a forward-thinking team who cares deeply about our customers' businesses; we are industry experts and consultants. We are the voice, eyes, and ears of our customers at Permutive, and we work hard to spread customer empathy in all internal teams.

What You'll Be Doing

As a Senior Account Manager within our Customer Success Team, you'll play a pivotal role in maximizing revenue and developing strategic commercial partnerships with our key publisher clients. You will act as a trusted commercial advisor, proactively identifying and closing opportunities for platform expansion, negotiating renewals, and driving sustained growth by ensuring clients adopt our technology's full value. You must confidently communicate commercial value at every level, from daily contacts to CXO decision-makers, while consistently delivering predictable revenue and ongoing account health.

Renewal Management

KPI: Gross Revenue Retention (GRR)

• Lead and support renewals across strategic, enterprise, and key publisher accounts to ensure all renewals include a standard rate increase.
• Partner with Customer Success Managers (CSMs) to build comprehensive renewal strategies that emphasize realized value, ROI, and future growth.
• Improve renewal forecasting processes to better assess risks and identify growth opportunities through 2025/2026.
• Drive proactive engagement throughout the customer lifecycle to ensure retention and long-term success.

Expansion Strategies

KPI: Net Dollar Retention (NDR)

• You will develop a strategic and comprehensive business plan for each account, including identifying core customer requirements and mapping the benefits of Permutive's solutions to those requirements.
• Develop and implement cross-sell strategies for products such as Routing, Prospecting, and IBM Watson integrations.
• Lead and support expansion opportunities across key publisher accounts, growing multi-product adoption and account penetration.

Establishing Pricing Power

KPI: Enablement and process development to positively impact GRR and NDR

• Establish a consistent, scalable process for achieving average rate increases of 5–10% while securing every renewal.
• Build and articulate strong value narratives to reinforce Permutive's pricing power during renewal and expansion negotiations.
• Create enablement materials and processes that standardize renewal playbooks, pricing collateral, and customer touchpoints.
• Collaborate with Marketing to develop a plan for the accounts, to include events, seminars, and roadmap sessions.
• Collaborate cross-functionally with Product, Finance, and Revenue Operations to refine pricing governance and align on commercial best practices.

What you'll need?

You'll be perfect for this role if you have:

• Significant experience (8+ years) of working in account management, customer success, or revenue strategy within AdTech, SaaS, or digital media.
• A strong record of driving renewals, expansions, and rate increases across enterprise or strategic publisher accounts, consistently exceeding revenue targets.
• Strong commercial acumen, with outstanding analytical skills and proven experience in pricing strategy, forecasting, and retention modelling
• A proven ability to lead by example across key accounts, effectively creating compelling narratives and aligning cross-functional teams to drive clear, measurable results
• Exceptional communication and negotiation skills, very comfortable articulating commercial value to influence senior stakeholders
• A highly organised, data-driven approach to solving customer challenges and are consistently motivated by achieving measurable revenue and retention outcomes.

What we're offering

We take a structured, objective approach to salary-setting, which is based on marketing information, our compensation strategy, and your experience and capability assessed through our interview process. For a typical candidate who meets our requirements, we pay a base salary between $150,000 and $175,000.

Our Bonus Structure..

If you join Permutive as an Account Manager with a base salary of $150,000 and reach 100% quota attainment in a year, your OTE for that year will be around $250,000. The true earning potential is significantly higher as your potential to earn is uncapped, 100% quota attainment is the minimum expectation for our Account Managers.

Permutive Benefits

• In this together: As a full-time employee, you'll become a shareholder with stock options, sharing in our collective success.
• Family Comes First: Primary caregivers receive up to 6 months of fully paid leave and secondary caregivers receive 3 months of fully paid leave to bond with their little ones.
• Your Time, Your Way: Flexible hours let you fit work around your life, whether it's hitting the gym, meditating, or handling family needs.
• Upgraded Workspace: A $450 budget helps you create the perfect home office setup.
• Recharge & Refocus: Unlimited paid time off (with a minimum of 25 days + public holidays) ensures you get the rest you need.
• Grow with Us: Ongoing training and development opportunities fuel your career aspirations.
• Mental Health Matters: We prioritize your well-being with free access to TalkSpace, our mental health partner.
• Healthy & Happy: Comprehensive health, dental, and vision coverage keeps you and your family feeling your best. Choose a plan with 100% coverage for yourself, with options to cover your dependents at 75%.