Door Advisor - Customer Service Representative - Sales Consultant

Job Description

Job Description

Door Advisor

Pivot Door Company – Colorado Springs, CO (In-Person)

The Role
This is an elite technical consulting position. You will act as a design advisor and technical authority for our premium doors. We prioritize education, clarity, and confidence over traditional, high-pressure sales. Your job is to ensure every project meets the client’s exact needs—all while managing custom pricing and hitting strict response quotas. The Door Advisor is paramount in ensuring a seamless customer journey. From educating customers about our products to providing quotes for door units, your expertise guides them from initial contact to completing their purchase.

The Company
At Pivot Door Company, we engineer the first impression. For more than a decade in Colorado Springs, we’ve designed and manufactured high-end, custom, modern entry doors for exclusive clientele across the nation and the world. We combine premium craftsmanship with sophisticated technical design to build doors that are as structurally uncompromising as they are beautiful.

Key Responsibilities

• Consult & Guide:  Act as the primary technical advisor, guiding architects, builders, and homeowners from initial inquiry through final order placement.
• Technical Authority:  Address complex client inquiries regarding custom pricing, technical specifications, design feasibility, and our general manufacturing process.
• Design Customization: Guide clients through standard customizations for our 30 base designs and help spec out fully custom concepts.
• Project Timelines: Evaluate material availability and design feasibility to set accurate lead times, including managing rush orders.
• Pricing & Quoting:  Calculate custom quotes and assist customers in navigating our online procurement platform for catalog solutions.
• Technical Sourcing:  Collaborate with specialty vendors to secure pricing for unique lumber species, custom hardware, specialty glass, and bespoke metal elements.
• Active Communication:  Manage incoming calls and voicemails while responding to all email inquiries with a refined, professional polish.
• Fast Communication: Respond to all new inquiries within 24 hours and maintain a strict 2-day maximum turnaround for ongoing updates.
• Pipeline Management: Track 100% of leads and update project statuses in real-time using our CRM (Monday.com).
• Accuracy & Discipline:  Execute a thorough double-check of all project quotes and correspondence to ensure absolute accuracy and thoroughness.

Required Qualifications

• Tech Self-Sufficiency & Mac OS : Must be highly comfortable working daily on Apple/Mac computers. Requires a high baseline of computer literacy, including efficient use of keyboard shortcuts, fast typing (50+ WPM), and the ability to troubleshoot basic software issues independently.
• Core Software Proficiency : Mandatory daily use of Google Workspace (Gmail, Sheets, Docs) and Monday.com. You must be able to seamlessly manage workflows, input CRM data in real-time and possess the ability to learn new software.
• Communication : Comfortable managing extensive high-end client calls using soft phones.
• Experience : 2+ years in technical sales, high-end consulting, or premium customer service.
• Professional Literacy : Exceptional professional email etiquette (proper grammar/spelling) and clear, legible handwriting for physical notes and diagrams.
• Math & Spatial Aptitude : Strong basic math skills for accurately calculating dimensions, spatial clearances, and matrix pricing.
• Organization : High-level time management to independently juggle multiple complex projects simultaneously.
• Character & Composure : Unwavering integrity and a commandingly positive phone presence. This requires self-aware problem-solving and the discipline to seek clarification on ambiguous technical instructions, while maintaining a calm, steady demeanor during high-pressure client scenarios.

Preferred Skills

• Project & E-commerce Software : Experience with project management/CRM tools (Monday.com or similar) and proficiency in managing digital orders via high-volume e-commerce backends (WooCommerce, WordPress, etc.).
• Technical Design Literacy : A foundational background in construction, architecture, interior design, or building materials, including the ability to read or interpret architectural blueprints and technical specifications.
• Installation Troubleshooting : Strong technical comprehension of door installation procedures and mechanical aptitude for remote diagnostics over the phone.
• Work Environment & Experience : Prior hands-on experience in woodworking or construction, demonstrating the capacity to maintain rigorous focus and accuracy within a high-tempo manufacturing environment.

Schedule & Compensation

• Pay: $25.00 – $32.00 per hour (Based on experience).
• Hours: Monday – Friday, 8:00 AM – 4:00 PM.
• Benefits: Accrued Paid Time Off (PTO) and 5 annual paid holidays.

At Pivot Door Company, we engineer the first impression. For more than a decade in Colorado Springs, we’ve designed and manufactured high-end, custom, modern entry doors for exclusive clientele across the nation and the world. We combine premium craftsmanship with sophisticated technical design to build doors that are as structurally uncompromising as they are beautiful.

Company Description

At Pivot Door Company, we engineer the first impression. For more than a decade in Colorado Springs, we’ve designed and manufactured high-end, custom, modern entry doors for exclusive clientele across the nation and the world. We combine premium craftsmanship with sophisticated technical design to build doors that are as structurally uncompromising as they are beautiful.