Head of Customer Success
Haut.AI
Haut.AI is a pioneering BeautyTech startup at the forefront of personalized skincare solutions. We combine scientific research with artificial intelligence to deliver innovative solutions that actually work. Backed by leading European VCs and founded by AI scientists, we operate at the intersection of two explosive growth markets: AI and beauty tech. We are looking for an experienced and visionary Head of Customer Success to lead, scale, and optimize our Customer Success function. You'll build and lead Customer Success almost from the ground up while personally stewarding our most valuable client relationships. What You'll Do Design comprehensive Customer Success operations: seamless onboarding, accelerated adoption, predictable renewals, strategic expansion Personally manage and expand our most strategic enterprise accounts Build automated health-score tracking systems that surface risks before they become problems Team & Culture Recruit, develop, and lead a world-class Customer Success team (currently 3 teammates) Create scalable playbooks, KPIs, and reporting frameworks for client health, NPS, and revenue expansion Integrate CRM workflows with product and support systems for seamless customer experiences Revenue Impact Turn client feedback into real intelligence for Product and Sales. Drive measurable expansion revenue through strategic account management. Prove that great Customer Success makes money — and own that number. What Will Help You Thrive in This Role 6+ years in Customer Success or Account Management at a SaaS / tech company, with 2+ years leading a team. A real track record with enterprise clients — you're comfortable in the room with senior stakeholders. You've built top-notch CS processes, playbooks, and best practices before, not just run them. Experience automating customer health monitoring and risk detection. A hands-on leadership style, you set strategy and roll up your sleeves. Exceptional English and genuine executive presence. Why Haut.AI? Competitive base salary + a clear, transparent bonus structure Fully remote, with flexibility across EU and UK time zones Paid time off and a company-issued laptop A collaborative, genuinely supportive team that ships Direct impact on product and company growth Room to grow at the intersection of AI, science and beauty Sound like your kind of challenge? Let's talk #J-18808-Ljbffr Haut.AI
$175k - $225k
...HEAD OF CUSTOMER SUCCESS — NYC START-UP We're looking for a Head of Customer Success who has already built, scaled and improved a CS function — and now wants genuine ownership. If you've spent the last few years leading post-sales in a high-growth SaaS + usage...SuggestedFull timeWork at officeIniti8 Recruitment
New York, NY1 hour ago$180k - $220k
...Head Of Customer Success FlowX.AI is an agentic AI platform for large-scale, mission-critical applications. We started in regulated industries - banking and insurance - and have successfully landed major deals in government and defense. We're now expanding into new verticals...SuggestedContract workFlowx.ai
New York, NY5 days ago- ...Head of Customer Success About the Company Seed-stage B2B SaaS company providing an AI-powered platform for employer-alumni connections Industry Computer Software Type Privately Held, VC-backed About the Role The Company is seeking a Head of Customer...Suggested
$200k - $230k
...2025 Kitces AdvisorTech Study. Role Overview We're hiring a Head of Customer Experience to own the post-sale experience — Support and Onboarding... ....com's advisors and their end clients. As leader of Customer Success, you will have the unique opportunity to unify and build out...SuggestedTemporary workFlexible hours- Anthropic is hiring a Head of Regulated Industries - Customer Success in a hybrid setup in the San Francisco area. You will lead Customer Success Managers for Financial Services and Healthcare & Life Sciences, guiding governance, procurement, security, and model risk reviews...Suggested
- DualEntry is seeking a senior Customer Success leader to own end-to-end account management, drive ERP adoption, and lead a growing CS team. You will work closely with Product and Engineering to relay bugs, prioritize requests, and shape the roadmap. A strong background...
- HT Recruitment Limited seeks a Head of Customer Success who has built, scaled and improved a CS function and now seeks genuine ownership in a fast-growing SaaS business. This role leads a small CS team, driving coaching, onboarding, adoption, retention and expansion. You...
$170k - $190k
A fast-paced AI-driven company in New York seeks a Customer Success Manager to lead a high-performing team and ensure client satisfaction. The role involves engaging with stakeholders, driving customer outcomes, and building strategies to mitigate churn. Applicants should...$170k - $210k
...a family of small-business owners. Steve Wang (CTO) - former Head of Engineering at Nitra, an a16z-backed vertical SaaS company... ...and are raising our Series A soon. The CS Team Today, five Customer Success Managers each own their customers end to end. They run kickoff...Full timeContract workWork at officeLocal areaNight shiftAfternoon shift- Swish Breaks, a fast-growing live-commerce brand, is expanding its Customer Support to launch SwishX from the ground up in New York, defining processes, tools, quality standards, and escalation paths to deliver a seamless member experience. You'll be hands-on, building...
- MongoDB Inc. in New York City is seeking an experienced people leader to grow our Customer Success program within a hybrid work model. You will recruit, coach and advance both high-touch and tech-touch CS teams, partnering with Sales, Marketing, Support and Product to...
- ...and its effect, we'd like to talk. Why This Role, Now Our customers expand. Net revenue retention is comfortably above 100%, and... ...churns has to be replaced by a new logo before we grow. Today success, implementation, and support each do good work and each report...Contract workImmediate startRemote work
- Our client, a fast-growing healthcare AI company, is hiring a Head of Customer Success to own its largest enterprise healthcare accounts. There is a lot of contracted ARR still to unlock, and you'll shape what enterprise customer success looks like at one of the fastest...
- Nory is scaling its US presence and is hiring a Head of Customer to own the entire post-sale journey in New York City, with a hybrid work model. You will lead the end-to-end US customer lifecycle, from implementation through adoption, renewal, and expansion, and build...
- Enterprise Engineering Inc. (EEI) in NYC, NY seeks a meticulous, driven Head of Implementation and Customer Success to lead end-to-end customer delivery within our Managed Services platform. You will report to the COO and build processes to ensure premier customer care...
- ...organizations manage complex operational and sustainability data. As we enter our next stage of growth, we are looking for a Head of Customer Success to own and scale the customer journey and build a world-class Customer Success function. This is a highly visible...Flexible hours
- ...directly from executive leadership, manage a dedicated team of deployment strategists and engineers, and build the enterprise Customer Success function from the ground up. Key Responsibilities Strategic Account Ownership: Manage strategic enterprise accounts and build...Relocation packageFlexible hours
- ...and satisfaction. Take accountability for NRR across the full customer base. Build strategic roadmaps, identify expansion opportunities... ...; you create the infrastructure needed to scale customer success as the company scales. You thrive in ambiguity where you'll define...Work at officeFlexible hours
- Head of Implementation and Customer Success Full Time Opportunity 5 days a week NYC. NY Local Candidates only We are seeking a meticulous and driven leader to join as the Head of Customer success. This individual is responsible for ongoing customer care services. Reporting...Full timeContract workWork experience placementLocal area
- About the Role: We are seeking a Senior Director of Customer Success to lead and scale Axion’s post‑sale customer experience. This is a player‑coach role: you will directly own a portfolio of strategic enterprise accounts while building and managing a small, high‑performing...Flexible hours
- Head of Customer Success, North America About The Role We're looking for a Head of Customer Success, North America to lead our regional customer experience and help shape the next stage of YOOBIC's Customer Success organisation. You'll directly lead our Customer Success...
$10 - $50 per hour
...Head Of Customer Success Axion helps the world's leading manufacturers identify, investigate, and resolve product quality issues before they become warranty claims, recalls, or customer disruptions. Axion is entering a new stage of scale: more of the world's leading...Flexible hours$216k - $276k
...generate invoices directly from contracts, reconcile payments in real time, and automate ASC 606 compliance. Tabs is hiring a Head of Customer Success to lead our CS function as we scale. You’ll run the team, own how retention and expansion actually get delivered across...Full timeContract workWork at officeRemote work$15k - $50k
...company and executive team through its next growth phase. You’ll drive strategic direction and daily operations of Sales and Customer Success, coach the team, optimize the sales tech stack, and ensure a culture of continuous development. You will shape outbound sales...$85k - $105k
Location: Remote (U.S. hours, 9 AM - 5 PM EST) Type: Full-Time, 1099 Contractor Head of Customer Success Operations Reports to: Founder & CEO Location: Remote (U.S. hours, 9 AM - 5 PM EST) Type: Full-Time, 1099 Contractor The Role We’re hiring a Head of Customer Success...Full timeContract workFor contractorsRemote workRelocation$115k - $130k
...Manager, Customer Success This role is based in NYC with a hybrid in-office experience. Our team works in the office 3 days every week and 2 months out of the year our team works from anywhere (August, plus 4 weeks of your choosing). We’re prioritizing candidates...Full timeWork at officeRemote work3 days per weekJones Software
New York, NY3 days ago- ...platform. We're building the operating system for how value moves in an agentic, borderless economy. The Mission Most Customer Success leaders inherit a machine and are asked to keep it running. You'd be building the machine. Here's the part that matters for...Full timeContract work
Pockyt
New York, NY1 hour ago - ...scale, improving talent strategy, employee engagement, and organisational intelligence. The Role We’re hiring a Senior Customer Success Manager as the third member of the New York CS team. You’ll build the CS playbook from the ground up, own our largest...Full time
Few&Far
New York, NY1 hour ago - Clarion, based in New York City, is seeking a senior Customer Success leader to manage post-sales accounts and grow revenue across strategic healthcare customers. You will own adoption, satisfaction, and renewal strategies, lead a dedicated deployment team, and collaborate...
- MongoDB Inc. is seeking an experienced and results-oriented people leader to grow our Customer Success program. You will recruit, coach, mentor and develop both our high-touch and tech-touch CS teams to positively impact customers, develop skills, and grow their careers...
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