Client Services Consultant II

Join the nation’s largest non‑medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions – life, disability, dental, vision, and voluntary benefits – tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most. The Opportunity The Client Service Consultant II (CSCII) has overall accountability for the day‑to‑day administrative service support of multiple National Account clients (5,000+lives). The CSCII is part of an overall account team tasked with understanding the customers’ needs and wants, focused on delivering group benefit products that meet those needs, and delivering a service experience that exceeds expectations and makes it easy for customers to do business with MetLife. Key Responsibilities Manages day‑to‑day administration for multiple/complex clients; leads projects and serves as liaison with internal teams. Delivers exceptional client service, ensuring consistent satisfaction and effective solutions. Coordinates client meetings, prepares materials, and leads audits and strategic planning with financial partners. Acts as a subject matter expert; supports RFP responses and permits collaboration across teams. Maintains knowledge of legal agreements, industry trends, competitors, and MetLife products/services. Required Qualifications 5+ years of experience in insurance and account management Strong organizational, communication, and interpersonal skills Ability to work independently, manage multiple priorities, and meet deadlines General knowledge of the U.S. economy and employee benefits industry Proficient in Microsoft Office; self‑motivated with a proactive learning mindset Preferred Qualifications Bachelor’s degree; disability product experience preferred Strong project management, problem‑solving, and analytical skills Ability to work independently, manage multiple priorities, and balance client needs with business capabilities Salary Expected salary range: $64,800 – $80,000. This role may also be eligible for annual short‑term incentive compensation and stock‑based long‑term incentives. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well‑being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no‑cost short‑ and long‑term disability. We also provide company‑paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! Equal Opportunity & Compliance MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”). If you need an accommodation due to a disability, please email us at View email address on click.appcast.io. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug‑free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities. #J-18808-Ljbffr MetLife