Front Desk Agent

Job Description

Job Description

Hampton Inn Lancaster, Ohio is offering an environment of development and growth. We are looking for a dynamic Front Desk Agent to join and compliment the great helpful team.

Basic function: Providing superb customer service while maintaining the company and brand standards.

Reports to : Front Desk Manager/ General Manager

Shifts: Ability to work any of the 3 shifts.

Following duties and responsibilities according to the company and brand standards.

• Guest Check-in & Check-out
• PMS Operations
• Cash Handling & Credit Card Transactions
• Practice of telephone techniques and etiquette.
• Practice of Front Office Emergency/Security Procedures
• Practice superior guest service at all times making sure to attend to all guest requests, inquiries and concerns immediately insuring that hotel guests are satisfied.
• Take reservations-Guest Rooms and Meeting Rooms
• Assist with Administrative Duties as assigned by Management
• Perform all front desk reports according to the company standards which include but not limited to: Housekeeping & discrepancy reports, over credit limit report, Arrival & due outs reports, Night Audit reports.
• Communicate with Housekeeping for guest requests and inquiries.
• Communicate with Maintenance for any technical repairs in guest rooms.
• Handle guest complaints and/or pass them to the right managerial channels immediately.
• Keep Front Desk Area& Lobby Neat & Tidy and Clean Daily
• Minor Decision Making
• Take Group Reservations & Set up Group Blocks
• Sales of Guest Rooms with New Arrivals and Phone Inquiries
• Follow All Policies & Procedures as Outlined in the Employee Handbook.
• Demonstrate professional business appearance at all times.
• Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Name tag
• Operate Laundry as Directed
• Maintain a Professional and Hospitable Attitude to all Guests, Associates & Vendors
• Must be able to help in any department when needed.
• Perform any other duties as assigned by the management.

Required Skills:

• Fluent Verbal & Written Communication in Proper English (Spanish, if possible)
• Basic Math
• Hand Writing
• Computer Skills/Keyboard/Typing Skills
• Operate a 10 Key Calculator
• Hospitable, Civil Contact with the Public
• Ability to Work Independently, with Little to no Supervision
• Ability to Complete Multiple Tasks Simultaneously
• Night Audit/Basic Accounting Skills/Training.

The above job description is in no way exhaustive and may be changed from time to time according to job requirements and market demands.