Front Office Assistant/Service Writer

Front Office ManagerWe are seeking a Front Office Manager to join our team at Meineke - 1363 in Amarillo, TX. As the face of our company, you will be responsible for overseeing the daily operations of the front office, providing excellent customer service, and ensuring smooth communication between customers and our automotive technicians.Responsibilities:Manage front office and ensure all administrative duties are completed accurately and efficientlyCheck in customer by creating accounts and communicating any needed maintenance and repairsAnswer incoming phone calls with exceptional customer serviceHandle customer inquiries and complaints, providing appropriate solutions and alternatives within the time limitsCoordinate with the service department to ensure timely completion of customer vehiclesOversee scheduling and appointment setting for automotive servicesAssist in maintaining inventory of shop supplies and promotional materialsHandle billing and invoicingRequirements:Proven work experience as a Front Office Manager or similar roleProficiency in Microsoft Office Suite and other office management softwareExcellent communication and interpersonal skillsStrong organizational and multitasking abilitiesCustomer-focused attitudeAbility to work in a fast-paced environmentHigh school diploma; additional qualifications in office administration are a plusMeineke - 1363 has been providing quality automotive maintenance and repair services in Amarillo for over 20 years. Our commitment to customer satisfaction and employee development has made us a trusted name in the industry. Join our team and be a part of our success! Compensation: $10.00 - $12.00 per hour