Shift Manager in Training

Shift ManagerThe Shift Manager supports a fast, friendly, and clean shopping environment by delivering quality guest service and maintaining an organized store. This role assists with daily operations, including merchandising, pricing, loss prevention, inventory, and fuel transactions, while addressing guest concerns and upholding True North service standards. In the absence of the Assistant Manager, the Shift Manager assumes those responsibilities.Essential Functions:Provide prompt, courteous customer service in accordance with company standardsAccurately process customer transactions using point-of-sale systemsMaintain a clean, safe, and organized store environmentPerform assigned food service tasks following food safety and sanitation requirements, as applicablePerform interior and exterior store duties necessary to support daily operationsCustomer Service:Assist customers and provide product or service recommendationsGreet and acknowledge every customer to create a welcoming environmentCommunicate customer feedback, concerns, and complaints to managementMonitor store activity and report suspicious behavior or incidentsHandle customer issues and complaints, escalating to the Store Manager when required.Communicate clearly with other team members and guests.Sales and Cash Handling:Promote customer loyalty and enroll customers in the rewards programStay informed on current promotions, advertised products, and salesUpsell by recommending complementary or similar itemsAccurately process transactions using the POS system while following cash-handling and loss prevention proceduresEnsure all items are scanned, paid for, and secured, especially high-risk merchandiseVerify ID and comply with age-restricted sales laws and policiesEnsure accurate pricing, labeling, and promotional updatesExplain car wash programs and assist with traffic flow during peak times if applicableStore Cleanliness and Appearance:Interior:Maintain clean, sanitary, and well-stocked restrooms, food service stations, and customer spacesEmpty interior trash receptacles and keep register area clean, neat, and organizedRespond to spills and maintain clean organized cooler and storage areasEnsure floors, displays, and merchandise are organized and maintained according to merchandising standards and planogramsExterior:Maintain the cleanliness, safety, and overall appearance of the exterior area, including parking lot, fueling areas, entrances, and dumpster areasEnsure safety by shoveling and salting walkways, pump areas, and car wash entrance/exit if applicable and notifying management of any lighting issuesMaintain fuel station and dispenser areas by cleaning equipment, monitoring conditions, replenishing supplies, and reporting issues as neededMonitor exterior equipment and fixtures for cleanliness, functionality, and signs of damage or tampering and report issues as neededPerform tasks such as picking up trash, emptying trash receptacles, basic landscaping upkeep, minor painting or touch-up tasks, and spill response as neededOperational Support:Prepare and serve food items in accordance with food safety and sanitation standardsSupport inventory management activities including receiving deliveries, stocking merchandise, rotations, product placement, and removing expired or damaged productsMonitor in-ground gasoline storage inventory.Support store operations during high-volume periods, staffing shortages, or special promotions as neededAssist store operations with training new team membersAs directed by the Store Manager, run daily reports, reconcile shift sheets, complete PDI reporting, and banking procedure. Responsible for transport of bank deposit to bankPerform other duties as assigned by managementRequirements:Basic reading, writing and math skillsAbility to operate point of sale, store, and car wash equipmentAbility to follow company policies, procedures, and safety standardsMaintain proper uniform standards while on dutyMust be able to work flexible hours including evenings, overnights, weekends, and holidaysMust meet the minimum age requirements for selling alcohol in the state in which the position is located (18 years of age in Ohio, Michigan, and Wisconsin, 21 years of age in Illinois)Must possess and maintain a valid driver's licenseMust have access to a reliable vehicle for banking purposesEducation and Experience:Must hold a high school diploma or equivalentPrior customer service or cashier experiencePhysical Requirements:Ability to stand or walk for extended periods of timeAbility to bend, reach, and perform repetitive motionsAbility to regularly lift up to 25 pounds and occasionally lift up to 50 poundsAbility to perform physical tasks requiring moderate exertion in varying outdoor weather conditionsWork Environment:Fast-paced convenience store environment with frequent customer interactionIndoor and outdoor work conditionsRequired Travel:Banking purposesTraining classesTrue North is an equal opportunity employer and considers applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other legally protected class.