Customer Service Representative

Job Description

Job Description

Job Title: Customer Service Representative Job Description

The Customer Service Representative achieves sales objectives by delivering excellent customer service and clear communication to a variety of customers within an assigned district. This role focuses on servicing and selling to existing and new customers, maintaining vendor-managed inventory setups, and planning and organizing new customer locations. The position collaborates closely with the sales team and management to support growth, ensure customer satisfaction, and uphold company policies and professional standards.

• Interact extensively with sales representatives and customers to clarify their needs and research appropriate solutions for a wide range of situations.
• Communicate with customers to identify potential growth opportunities and product line extensions within the assigned district.
• Provide timely feedback and actionable suggestions from customers to management and the sales team to support continuous improvement.
• Offer spot-buy capabilities and solutions to enhance customer satisfaction and address immediate customer needs.
• Support sales coverage by assisting with territory gaps when sales representatives are on vacation or when territories are open.
• Maintain and support vendor-managed inventory setups for existing customers and assist in planning and organizing inventory for new customer locations.
• Learn, enforce, and consistently support corporate policies and guidelines in a professional manner.
• Create and maintain a professional image in all customer and internal interactions.
• Complete all required paperwork and documentation accurately and on time to fulfill position responsibilities.
• Organize and plan short- and long-term customer service and sales-related projects within the assigned district.
• Manage multiple tasks and customer requests simultaneously while maintaining a high level of service quality.

• Proven customer service experience with the ability to interact professionally with a variety of customers and internal teams.
• Strong customer support skills, including the ability to clarify customer needs and follow through with appropriate solutions.
• Proficiency in data entry with attention to detail and accuracy in documentation.
• Ability to solve problems in situations where most issues have occurred before and solutions are familiar, or where limited standardization exists.
• Strong verbal and written communication skills to convey detailed information, especially related to customer needs and wants.
• Ability to organize and plan short- and long-term projects effectively.
• Ability to manage multiple tasks at any given time while maintaining quality and timeliness.
• Ability to communicate effectively at all levels of the organization, both in writing and verbally, beyond basic voicemail communication.

• Experience working closely with sales teams to support sales objectives and territory coverage.
• Familiarity with vendor-managed inventory environments and related processes.
• Comfort working in a role that combines customer service, sales support, and administrative responsibilities.
• Demonstrated professionalism in representing the company and maintaining a positive, service-oriented attitude.

The Customer Service Representative works in a fast-paced, customer-focused environment that requires frequent interaction with sales representatives, customers, and internal teams. The role involves a mix of phone, email, and system-based communication, along with regular data entry and documentation tasks. Work typically follows standard business hours, with the need to manage multiple priorities and respond promptly to customer needs. The position emphasizes maintaining a professional image, adhering to corporate policies, and supporting a collaborative culture focused on customer satisfaction and sales growth.

This is a Contract to Hire position based out of Strongsville, OH.

The pay range for this position is $21.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract to Hire position based out of Strongsville, OH.

This position is anticipated to close on Oct 29, 2026.

This is a fully onsite position in Strongsville,OH.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.