Remote Support Lead - IT & Endpoints
Northwestern University
Chicago, IL
- Remote job
The Technical Support Specialist Lead at Northwestern University’s Feinberg IT leads the Remote Support team, supervising 10 specialists who provide Windows, macOS, and Microsoft 365 support for faculty, staff, students, and researchers. This hands-on role owns queue management, staffing coverage, escalations, and service quality to ensure rapid, secure, and user-friendly help. Reporting to the Director of Customer Support, the candidate will mentor staff, refine intake and routing in ITSM, and #J-18808-Ljbffr Northwestern University
Vacancy posted 5 days ago
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