Medical Support Assistant (Advanced)

Job Title

Total Rewards of a Allied Health Professional

Duties

Duties include but not limited to:

• Works collaboratively in an interdisciplinary coordinated care delivery environment (i.e., patient aligned care team, or other specialty care.
• Handle multiple phone lines on in an inpatient care setting, making sure these calls are forwarded to correct staff if needed.
• Develop/maintain effective and efficient communication with the patient, interdisciplinary team, management team, VA medical centers, and other agencies.
• Perform administrative duties, train other MSAs on correct operations and serve as a preceptor to developmental level MSAs.
• Schedule appointments; notifies his/her supervisor when clinic area access is less than desirable or if an individual patient cannot be scheduled within mandated timeframes.
• Processing physician orders from CPRS and verifying orders in CPRS upon completion.
• Organizes work independently and handles administrative and scheduling problems and deviations based on personal knowledge of operations and policy, schedules, and provider's preferences.

Work Schedule: Monday-Friday 7:30AM-4:30PM

Recruitment Incentive (Sign-on Bonus): Not Authorized

Permanent Change of Station (Relocation Assistance): Not Authorized

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 71018-F

Permanent Change of Station (PCS): Not Authorized