Service Desk Tier 2 (TS/SCI)
Beyond SOF
Service Desk Tier 2 (TS/SCI)
Reston, VA, USA
Full-time
Clearance: Top Secret/SCI
Job Description
- Must be 8570 compliant
- Good communication skills and the ability to work in a high paced environment
- Experience with Remedy
- Experience with SCCM
- Ability to provide end user software troubleshooting and desk side support
- Hardware break/fix experience, including Desktops, Monitors, and KVMs (among other equipment)
Qualifications
Desired Qualifications:
- Experience with documenting and enhancing the IT troubleshooting process while working with Engineering teams to escalate and resolve technical issues
- Experience creating SOP's
- Experience with DOD STIGS and SRGs
- Experience with Printers (break/fix, and the STIG process)
- Experience with major life cycling projects including the ability support large office moves
- (minor) network monitoring experience
Vacancy posted 4 days ago
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