Receptionist / Membership Architect

Job Description

Job Description

Proficiency in communication, customer service, and sales skills are the main requirements for
this position. Additional requirements for the positions include basic math, cash handling,
phone, and computer skills. The ideal applicant must be outgoing, cheerful, engaging, energetic,
resourceful, industrious, and imaginative.

Reports to: Shop Manager

Job Overview:
Receptionists responsibilities include: Offering a friendly welcome to all clients and facilitating a
smooth transition between their arrival, service, and check out. Accomplishing sales goals by
leading our clients to the payment options that best meet their needs. Assisting Owner, Shop
Manager as needed.

Qualifications:
1. Previous sales and customer service experience
2. Ability to work in a dynamic shop environment
3. Strong phone and computer skills
4. Ability to prioritize and multitask
5. Strong leadership qualities; motivated and respectful
6. Well-developed interpersonal skills to communicate effectively with peers, supervisors and clients

Essential Functions:
● Provide exceptional customer service.
● Understand the needs of customers; handle and resolve customer service issues
● Provide the client with a clear understanding of the shop policies and pricing.
● Upsell services and retail products to meet the customers needs
● Establish and maintain a positive working relationship with shop personnel.
● Provide shop tours as necessary or requested.
● Complete administrative, sales and required other tasks.
● Greet clients and check in members/guests
● Promote and sell memberships and retail products.
● Answering telephones
● Setting and confirming appointments.
● Ensure opening and closing procedures are adhered to.
● Account for all money daily.
● Distribute staff tip envelopes at the end of each day.
● Organizing and maintaining Shop Cleanliness.
● General administrative and clerical support.