SCADA Services Engineer

Woodard & Curran is a national engineering, science and operations firm committed to clean water, safe environments, healthy communities, and happy people. As an employee‑owned company, we focus on collaboration, inclusion, and growth for our teams. SCADA Services Engineer – Service Oriented We are seeking a service‑oriented SCADA Services Engineer with strong problem‑solving abilities, excellent customer‑facing skills, and proven hands‑on experience supporting, maintaining, troubleshooting, and upgrading Supervisory Control and Data Acquisition (SCADA) systems and their underlying PLCs and control panels. In this role, you will be the go‑to technical expert for a diverse installed base of SCADA systems including Inductive Automation (Ignition), Rockwell Automation (FactoryTalk), Wonderware, iFix, VTSCADA, and Allen‑Bradley PLC platforms. Day‑to‑day responsibilities include remote and on‑site troubleshooting, break/fix support, system optimization, patch management, and implementing upgrades and enhancements on existing systems across projects of varying size and complexity. The position is customer‑facing and service‑focused, requiring proactive anticipation of issues, efficient problem resolution, and maximization of system uptime and performance while using available resources effectively. You will regularly interact with end‑users, plant operators, and internal teams to diagnose issues, explain technical concepts clearly, and deliver sustainable solutions. Key Responsibilities Rapidly diagnose and resolve SCADA, HMI, historian, PLC, network, and process‑control‑related issues in live production environments at municipal and industrial water/wastewater facilities. Perform on‑site and remote troubleshooting of SCADA communications, control system faults, instrumentation, and automation problems. Maintain, repair, and support existing Control Panels, PLCs (primarily Allen‑Bradley), SCADA servers, workstations, and associated infrastructure. Support and execute field upgrades, migrations, expansions, minor updates, patches, and fixes on live systems while minimizing plant downtime. Perform routine system health checks, backups, disaster recovery testing, cybersecurity updates, and preventive maintenance activities. Remotely monitor SCADA assets and infrastructure across multiple facilities to proactively identify service degradation, maintenance needs, or potential failures. Manage SCADA user accounts, permissions, access controls, and security settings in compliance with client and cybersecurity requirements. Respond to emergency situations, provide 24/7 on‑call support (rotational), and participate in rapid‑response fieldwork when required. Thoroughly document all work including service tickets, root‑cause analysis reports, as‑built drawings, infrastructure inventories, and system changes. Collaborate closely with Operations, Maintenance, Engineering, Administrative teams, project engineers, technical managers, and account managers to ensure long‑term system reliability and client satisfaction. Work within defined service‑level agreements (SLAs), maintenance contracts, budgets, and schedules. Ability to work remotely from home or local facility while maintaining high availability for remote support and occasional site visits. Required Experience and Skills Minimum of 5 years of experience in Control System Design, PLC Programming, and SCADA Development. Experience with Ethernet IP and network switches. Skilled in modifying HMIs and tuning PID loops. Strong understanding of industrial power design (medium/low voltage). Ability to read and interpret P&IDs and wiring diagrams. Experience installing and maintaining electrical components and systems. Knowledge of safety protocols and hazard recognition. Experience with Allen‑Bradley PLC hardware and software (other PLC experience is a bonus). Experience with Allen‑Bradley FactoryTalk, Schneider Wonderware, Ignition, GE Proficy iFix HMI software (other HMI package experience is a bonus). Experience configuring and developing graphics for OITs such as Allen‑Bradley PanelView and Automation Direct C‑More. Experience with automated reporting software (such as SyTech’s XLReporter and HachWims). Hands‑on experience configuring, interfacing with, and troubleshooting instrumentation found in the water and wastewater industry. Associate or Bachelor’s degree in a related field is preferred. Strong electrical and mechanical aptitude. Experience with Microsoft Office suite (Teams, Word, Excel, PowerPoint). Computer networking experience (hardware and configuration) is a bonus. Experience in higher programming languages (VB, C++, Java, Python) is a bonus. Water/wastewater industry experience is a bonus. Travel & Physical Requirements Regular travel to client facilities (typically within driving distance) for on‑site troubleshooting, preventive maintenance, system upgrades, emergency response, and scheduled service visits. Regional travel up to 50–70% (mostly day trips), with occasional overnight stays. Must be physically able to lift and carry 40 lbs repeatedly. Comfortable working from heights (ladders, scissor lifts, platforms) and in confined spaces. Able to safely work on live control panels while wearing proper arc flash PPE and following NFPA 70E protocols. Maintain a valid driver’s license with no major infractions. Maintain a valid REAL ID driver’s license or other TSA‑approved identification. Work Schedule & Sign‑On Bonus Hybrid work schedule (office, remote, and onsite) depending on project needs. This position is eligible for a $5,000.00 sign‑on bonus. Equity & Benefits 401(k) – Pre‑tax or Roth contributions with 100% match of the first 3% of salary contributed. Observed holidays – Choose up to 8 holidays to observe annually. Vacation – Accrued based on years of experience and calculated on hours worked. Sick time – Paid sick time for non‑work‑related illness or injury. Parental leave – Up to 80 hours of Paid Parental Leave for child bonding. Disability – Paid short‑ and long‑term disability. Health – Medical plan options; plus dental and vision plans. Life – Basic employee group life insurance and AD&D benefits; additional voluntary life insurance available through Sun Life. Wellbeing – DarioMind assistance program combined with personalized mental health and wellbeing resources. Equal Employment Opportunity & Accessibility Woodard & Curran is an Equal Opportunity Employer. We are committed to non‑discrimination and make employment decisions based on job‑related factors. Individuals with disabilities and protected veterans are encouraged to apply. Reasonable accommodation requests should be submitted as needed. E‑Verify Participation Woodard & Curran participates in the U.S. Department of Homeland Security’s E‑Verify program to confirm employment eligibility of all newly hired employees. Legal & Compliance Applicants must be eligible to work in the United States, but the company cannot sponsor visas for this position. #J-18808-Ljbffr Woodard Curran