Associate Manager, CX AML Compliance

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. While many roles at Coinbase are remote‑first, we are not remote‑only. In‑person participation is required throughout the year. Team and company‑wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. The Compliance team within Customer Experience (CX) is responsible for developing and delivering best in class support across multiple customer segments. The Global Compliance Operations Team is responsible for executing Compliance controls with adherence to Coinbase’s BSA/AML program, transaction monitoring, KYC, CDD, and EDD policies, procedures and standards appropriate for each jurisdiction in which Coinbase operates. As a Compliance Support Supervisor, you will lead a team of 10‑15 Compliance Analysts responsible for enhanced due diligence (EDD), transaction monitoring, to include preparation and filing of Suspicious Activity Reports (SAR). The supervisor sets a culture of ownership and customer focus on their teams by supporting individual and team goals and ensuring best in class customer service experiences through the team. Supervisors also identify broader customer impacting issues and work with technical and nontechnical teams to implement solutions to drive quality and productivity of operations. What you’ll be doing: Lead a team of 10‑15 Compliance (Transaction Monitoring / AML and Fraud Investigations/EDD) Analysts; Ensure adherence to operational KPIs from directs and vendor partners or overall performance and the quality. Coordinate with senior management and provide insights for process improvement. Communicate effectively with your team to drive individual and group performance. Champion change management with your team. Ask the question “How does this create value for customers” when making decision Lead a “culture of compliance” Subject matter expert in AML compliance Partner with Financial Crimes and second line compliance partners to execute against Coinbase’s AML program What we look for in you: Bachelor’s degree or 3+ years of experience within the Compliance field. 2‑3+ year of supervisory experience Working knowledge of financial laws, regulations, and guidelines (e.g., BSA, OFAC, FinCEN guidance) Positive energy on the future of crypto and Web3 Excellent communication skills (written and verbal), ability to simplify complex topics for broad audiences Experience working computers and multiple software and database systems Ability to thrive in ambiguous environments Nice to haves: Compliance Industry certification (e.g. ACAMS) Advanced understanding of Google apps Project Management, Scrum, Agile, or Lean 6S certification/experience. Familiarity with the Coinbase suite of products Job #: GCX-CPAM05US-Q126 #LI-Onsite Pay Transparency Notice: Depending on your work location, the target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, vision and 401(k)). Annual base salary range (excluding equity and bonus): $117,385 — $117,385 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E‑Verify program in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here. AI Disclosure For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com #J-18808-Ljbffr