Field Service Technician 1

GamingWelcome to the world of land-based gaming. At Light & Wonder, it's all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.Position SummaryThis role will cover our 3rd shift. The hours will be 5:00pm to 4:00am Sunday through Wednesday. Are you ready to level up your career? At Light & Wonder, we are committed to making the best games in the world. We are looking for smart, passionate, and creative people to join our team and help us transform the gaming world. We are a global, industry-leading gaming technology company that embraces challenge, fosters an inclusive culture, values integrity, innovation and winning, and is committed to developing and supporting its people. As a member of our award-winning Field Service team, you will be instrumental in installing, maintaining and troubleshooting our award-winning games at our customer sites. If you are ready to play… come join us and let's make games!In this Customer facing role you will...Perform preventative maintenance on EGM's (Electronic Gaming Machines), ETG's (Electronic Table Games), and equipment, keeping in accordance with Gaming Commission and company standards and specifications.Ensure proper operations of the EGM's, and ETG's via diagnostic tests, software settings, and functional testingNavigate Management Terminal (MT) daily to verify EGM's statusWhere applicable, assemble and prepare accessories for installations per change order.Complete accurate Incident Reports in accordance with the Gaming Commission and company standardsComplete required maintenance records in a clear and precise mannerComplete detailed daily/weekly tech logsAdhere to L&W's Field Service established standards, policies, and proceduresFollow L&W's safety procedures (vehicle safety, loading games, ladder use, and electricity)Ensures all tools and equipment used are kept in proper, safe, and working conditionStay current with all Light & Wonder Field Advisories and eLearningReview customer issues with management, and technical lead as they ariseQualificationsMust be at least 21 years of age, maintain a valid driver's license, and be able to obtain and maintain gaming licenses as requiredOne year experience in the assembly, testing, and repair of electronic gaming devices, or six months experience and related gaming school certificate of completion, or equivalent.Perform basic troubleshooting techniques in isolating and correcting problems down to an assembly levelBasic knowledge of electricity, electronics, and mechanics of gaming type devicesBasic understanding of network communication, and network troubleshootingMust be able to lift and carry 50 lbs. on a regular basis for short distancesTransport heavy equipment using proper moving devicesDemonstrate safe and proper use of hand tools and power toolsBasic knowledge of PC operation, and security risks relating to PC operationBasic Microsoft Office skills (Outlook, Word, Excel, and Power Point)Ability to read and understand Light & Wonder schematics and service manualsAble to prepare conversion projects or installations with limited or no supervisionAbility to maintain good customer relations, both internally and externallyBasic knowledge of current Light & Wonder gaming devices to the assembly levelGood problem-solving skillsTravel requirements may include working at other facilities within our departmentPay:The pay range for this role is $24.00 - 26.00 per hour, with eligibility to receive other supplemental earnings such as over-time. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, experience, specific work geography, as well as internal equity and alignment with market data.As a member of the L&W team, you will be eligible for company sponsored benefits that include healthcare, dental, vision, paid vacation, a generous 401(k) plan, tuition assistance, and much more.Education:High school diploma or equivalent. College level electronics training helpful.Work Conditions: The working conditions are representative and typical of similar jobs in comparable organizations.Light & Wonder Corporation and its affiliates are engaged in highly regulated gaming and lottery businesses. As a result, certain Light & Wonder may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.