Medical Assistant

Philadelphia FIGHT provides comprehensive, equitable, and compassionate healthcare and support services for individuals and communities facing health disparities. We work to eliminate barriers to health and well-being through primary and specialized care, harm reduction, clinical research, education, and advocacy.

We are currently hiring a  Medical Assistant to support one of our primary care clinics. The ideal Medical Assistant will take a trauma-informed and harm-reduction approach to health care. The trauma-informed approach is guided by four assumptions: Realization about trauma and how it can affect people and groups, recognizing the signs of trauma, having a system which can respond to trauma, and resisting re-traumatization.

About the Role:

• Schedule: Full-time, Monday - Friday (9:00 - 5:00PM). 
• Location: John Bell Health Center, 1207 Chestnut St, 3rd Floor, Phila, PA 19107
• Compensation & Benefits:
  • FSLA status is non-exempt with hourly rate of $25 per hour
  • 3 weeks of PTO (4 weeks after 1st year) + 11 paid holidays.
  • Comprehensive Medical, Dental, Vision & Prescription Coverage.
  • Employer-funded Short-Term Disability coverage and Life & Accidental Death and Dismemberment (AD&D).
  • Flexible Spending Accounts (FSA) and Health Reimbursement Arrangements (HRA) with employer contribution.
  • 403(b) Retirement Savings Plan with options for basic plan or Roth 403(b) contributions with employer matching up to 4%.
  • Discounted education options with partnered institution Pierce College.
  • And a multitude of other employee perks, including but not limited to, the option to contribute to medical discount programs, legal services, charitable contributions, and pet insurance coverage!

Requirements:

1. High school diploma or equivalent required.
2. Certified Medical Assistant or Registered Medical Assistant Certification.
3. Must possess CPR/Basic Life Support/AED certification for adults and children within sixty days of hire.
4. 3+ years of related experience, experience as a Medical Assistant/Phlebotomist strongly preferred.
5. General knowledge of science, medicine, and medical clinic workflows.
6. Must possess basic computer skills to perform job duties including desktop computing, e-mail, time sheet management, reporting, internet research, etc. using relevant software such as Electronic Medical Records, HRIS and Microsoft Word, Excel, etc.
7. Ability to manage multiple responsibilities and emergency situations successfully.
8. Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and excellent customer service.
9. Ability to demonstrate cultural competency and understanding of a trauma-informed, harm-reduction approach to health care.
10. Ability to remain organized.
11. Must be able to exercise good judgment and identify when to escalate issues as appropriate.
12. Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices such as OSHA, HIPAA, CLIA and funding body regulations.
13. Strong skillsets in interpersonal relationships and teamwork, attention to detail, customer service, time management, autonomy and problem solving.
14. Discretion, initiative, and ability to maintain HIPAA compliance.
15. If stationed in the pediatric unit, knowledgeable of Vaccine for Children standards, policies, and procedures required.

Responsibilities include:

1. Greets and escorts patients to the appropriate exam rooms.
2. Conducts vital checks including blood pressure, temperature, pulse oximetry, height and weight.
3. Upon request from providers and/or nurses, completes labs, EKGs, urine dips and pregnancy checks, random blood glucose checks, rapid A1C testing, rapid urine drug screens, etc. as required; conduct Clinical Decision Support System portion of provider visit if requested or if time allows.
4. Administers injections and vaccinations in compliance with vaccine administration policies and procedures; completes vaccine abstraction on all patients needing updated vaccine records in the Electronic Medical Record.
5. Provides basic wound care.
6. Documents all activities related to patient care appropriately in the Electronic Medical Record and within the established timeframe set forth by FIGHT policy.
7. Acts as a chaperone for sensitive exams (i.e., Nexplanon placement, genital exams, pap smears).
8. Ensure exam rooms and/or nursing triage rooms are orderly and fully stocked with basic first aid items, specimen collection items and bags, chucks, exam table paper, gowns, wound care kits, oxygen supplies, nebulizer supplies, Narcan, syringes and needles; prepares EKG machines with paper and electrodes.
9. Maintains and cleans medical laboratory equipment and exam rooms (e.g., medical beds, centrifuges, refrigerators, freezers) in collaboration with the other medical assistants; ensures temperature of refrigerators are within acceptable range.
10. Builds and maintains working relationship with consultants, including Stericycle and LabCorp to ensure proper waste disposal and specimen collection and supply stock.
11. Complete daily Chart Prep, Vaccination Abstraction, and Inventory Counts.
12. Monitors all assigned Teams chats and responds when needed in a timely manner.
13. Notifies Practice Managers of incidents and/or patient complaints.
14. Collects and processes blood samples from patients, which may include delivering specimens to pick up locations; coordinates care for patients needing lab visits and at off-site labs.
15. If stationed in the pediatric unit, assists providers with exam room procedures (ear irrigation, suture/staple removals, etc.)
16. Provides backup coverage to other clinics as needed.
17. Act as a Patient Educator for services/procedures that patients will receive in office.
18. Tracks and facilitates legal and regulatory compliance for assigned clinic (e.g., HIPAA, OSHA, CLIA, informed consent).
19. Provide assessment of clinical workflows and equipment.
20. Depending on clinic and patient flow, may be responsible for check-in duties.
21. Depending on clinic, may be responsible for managing a waiting list of guests within a homeless drop-in center ensuring all patients are being processed appropriately.
22. Abides by all compliance standards including but not limited to completing training and attending all required staff meetings, supervision meetings and/or daily huddles.
23. Upholds and ensures compliance and attention to all FIGHT policies and procedures as well as the overall mission and values of the organization.
24. Other duties as assigned to fulfill FIGHT's mission.

FIGHT is an EEO, Affirmative Action, LGBTQ, people living with HIV/AIDS, and protected veterans' institution. We are dedicated to recruiting, hiring, and retaining employees from many backgrounds.

We recognize that an inclusive workforce with a variety of views, perspectives, and backgrounds is an integral part in our organizational success. We encourage and embrace a diverse workforce that provides us with unlimited ideas and innovative solutions.