IT Consultant
Virtual Vocations Inc
Providing dedicated IT support remotely, the full-time IT Consultant will manage a high volume of support tickets, troubleshoot technical issues across Mac OS and Windows, and assist with client onboarding and offboarding processes. Key responsibilities: Manage support tickets while consistently meeting SLA targets and maintaining quality resolutions Handle intermediate-to-advanced troubleshooting of computer, application, and network issues Assist with IT project deployments and manage physical assets, including inventory and workspace upkeep Required qualifications: Solid hands-on experience with Mac OS and Windows operating systems Proficiency with core SaaS tools including Google Workspace, Microsoft 365, Slack, and Zoom Exposure to MDM platforms such as Kandji, Jamf, or Intune Familiarity with networking fundamentals and environments, including Meraki and Unifi Basic understanding of compliance frameworks such as SOC2 and HIPAA
Vacancy posted 1 day ago
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