Anaheim Branch Manager

Anaheim Branch ManagerSalary Range $95,000.00 - $115,000.00 Salary/year Position Type Full TimeOverviewAs Branch Manager, you support and drive all aspects of branch operations (service, parts, rentals, and all administrative/operational processes) daily, while driving overall gross profit/profitability and building a sustainable, customer-centric organization.ResponsibilitiesThe following responsibilities are a general guideline and not intended to be an exhaustive list of the full scope of responsibilities. Duties and responsibilities are subject to change based on business needs and at management's discretion.Plan, communicate, and execute a branch strategy that will achieve monthly, quarterly, and annual branch objectives/metricsEnsures the satisfactory completion of the day-to-day operations of the branch to include service, parts, rentals, and administrative processesBuilds work relationships with staff to maintain a high level of customer service and support in a positive team-oriented environment.Ability to analyze and use operational information to create positive actions and results.Maintains thorough knowledge of market trends and conditions.Drive individual performance within the branch by developing measurable goals, defined processes, and accountability through coaching and ongoing performance managementStaffs accordingly to meet operational needsCreates improved inter-departmental communication and processes within the branch to support sales growthDemonstrates the ability to form positive customer relationships through problem resolution, customer visits, etc.P&L accountability to include controlling expenses, loss time, identifying areas of improvement, and maximizing profitability to forecast/budgetStrives for constant improvement and development of the branch by researching and developing new techniques and procedures to increase overall efficiency of operationsCommunicate, complies with, and enforces employee compliance with all company policies and procedures, including safety, accident reporting, and employee handbook guidelinesQualificationsThe ideal candidate will have a demonstrated passion for customer service, strong organizational skills, and a desire for continued growth within the role. Must be dependable in addition to:3 to 5 years of experience as a service dispatcher combined with heavy administrative duties and customer service.Management and/or Leadership experience requiredHigh School Diploma or G.E.D required; Bachelor's degree highly desiredAbility to multitask effectivelyStrong attention to detail and ability to problem-solveAbility to meet processing deadlines and prioritize workStrong organizational skills and the ability to be resourcefulProficient with Outlook, MS Word, and Excel and the ability to learn internal systemsExcellent communication skills (written and oral)Ability to work in a fast-paced environmentExcellent customer service skillsWe value our Associates and offer competitive wages with great benefits such as:Medical, dental, and vision insuranceShort and long-term disability coverage (employer-sponsored)Basic Life insurance (employer-sponsored)Voluntary Life insuranceFlexible spending accounts401 (k) with a company match of 50% of your contribution (up to 6% of your current salary)Career development opportunitiesAnd much, much more!