Home Care Operations Director

Job Description

Job Description

HOME CARE OPERATIONS DIRECTOR

Always Best Care Senior Services | Wesley Chapel, FL

Always Best Care Senior Services is hiring a Home Care Operations Director to lead daily agency operations, caregiver staffing, service reliability, compliance readiness, and launch stage execution. This is a hands on role for someone who can create order, protect service quality, communicate clearly, and keep the business moving without adding noise.

The public title is Home Care Operations Director. The internal company title may be Director of Operations. Depending on qualifications, licensure requirements, and business needs, this role may also support Agency Administrator responsibilities.

Pay 
$72,000 to $85,000 base salary, plus performance bonus eligibility based on operational results and business conditions

Location
Wesley Chapel, FL office, serving the Tampa Bay area

Schedule
Full time, exempt, primarily in office during launch and stabilization, with limited flexibility after operational rhythm is proven.

Reports to
Owner and CEO, with close collaboration with Director of Nursing, Senior Care Advocate, Executive Assistant, caregivers, and vendor partners

WHAT YOU WILL OWN

• Lead daily agency operations after licensure, including scheduling, caregiver coverage, call offs, service reliability, staff follow through, and operational readiness.
• Own the operating rhythm for caregiver onboarding, documentation completion, training follow up, scheduling readiness, and retention support.
• Coordinate client start readiness after assessment, including staffing plan, caregiver briefing, family communication support, and service stabilization.
• Maintain operational accuracy in WellSky after client conversion and coordinate clean handoffs from WelcomeHome with the Senior Care Advocate.
• Protect survey readiness through complete documentation, proof tracking, compliance follow through, and early escalation of gaps.
• Track and report key operating metrics, including staffing readiness, open shifts, caregiver retention, client satisfaction, documentation completion, labor efficiency, and operational risks.
• Create simple workflows, checklists, and reference tools that make the office easier to run and easier to audit.
• Use AI supported tools and automation safely to reduce rework, without entering PHI, confidential HR data, client details, or sensitive business information into unsafe tools.
• Keep the CEO informed through concise updates that identify the issue, decision needed, owner, deadline, proof required, and escalation risk.
• Support a calm, accountable office culture where problems are named early, solved directly, and documented cleanly.

MUST HAVE

• Three or more years of operations leadership in home care, home health, hospice, senior care, healthcare office management, medical practice administration, or a high accountability service business.
• Direct experience supervising staff and managing daily follow through across scheduling, staffing, onboarding, payroll coordination, documentation, client service, or compliance tracking.
• Strong judgment under pressure, including the ability to handle complaints, staff issues, missed documentation, client concerns, and competing priorities without creating confusion.
• Clear written and verbal communication, including concise executive updates and professional communication with families, caregivers, referral partners, vendors, and office staff.
• Comfort learning and using systems such as EMR or scheduling platforms, CRM tools, payroll systems, Microsoft 365, SharePoint, Teams, spreadsheets, and AI supported workflow tools.
• Ability to work primarily in office during launch and stabilization, with rare local travel as needed for training, partner meetings, caregiver support, or operational needs.
• Valid driver license and reliable transportation for local business needs.
• Ability to successfully complete required employment screening after a conditional offer, consistent with applicable law.

NICE TO HAVE

• Home care, home health, hospice, private duty, senior care, or AHCA regulated experience.
• Active Florida RN license or healthcare administration credential. RN licensure is preferred, not required, unless final licensure structure requires it.
• Experience with WellSky, WelcomeHome, Viventium, QuickBooks, SharePoint, Teams, Power Automate, and AI.
• Experience launching a new office, growing a small agency, building a department from scratch, or working inside a franchise system.
• Experience creating SOPs, checklists, dashboards, audit tools, training references, or operating standards that people actually use.
• Experience with caregiver recruiting coordination, retention systems, call off management, or service recovery.

WHO WILL FIT THIS ROLE

This role is for a practical builder, not a title collector. The right person can move between leadership and details without ego. They can manage caregiver pressure, client urgency, compliance requirements, staff accountability, and startup ambiguity while keeping the office calm and clear.

Strong Fit

• You like building clear systems while still doing the hands on work.
• You are calm under pressure and direct about risks, misses, and constraints.
• You can manage caregiver staffing pressure with poise and without blame.
• You communicate in concise updates with decisions, owners, deadlines, and proof.
• You are comfortable with technology, AI supported workflow, and strict privacy boundaries.

Not the Right Fit

• You want a strategy only role or a fully built corporate infrastructure.
• You avoid hard conversations, delay escalation, or rely on vague optimism.
• You do not want to own scheduling, call offs, caregiver follow through, or service reliability.
• You send long unclear updates or need frequent rescue to sort priorities.
• You treat AI, PHI, HR records, or confidential business information casually.

HOW WE WORK

Our culture is grounded in C.A.R.E. These are operating standards, not slogans.

• C are Comes First: protect client dignity, privacy, safety, reliability, and clear communication.
• A ccept Reality Early: name risks, misses, capacity limits, and unclear ownership before they become expensive.
• R esolve Obstacles, Don't Avoid Them: turn problems into decisions, owners, timelines, and documented next steps.
• E veryone Owns Their Lane: own your responsibilities, commitments, handoffs, documentation, follow through, and mistakes.

BENEFITS AND SUPPORT

• Health benefits through Vitable for eligible employees, including primary care access and mental health coaching.
• Corestream discounts and voluntary benefits through Viventium where available.
• Paid time off according to company policy.
• Paid training and ongoing learning time tied to role responsibilities, compliance readiness, systems, and leadership development.
• Professional office and training space that supports documentation, meetings, caregiver training, and operational work.
• Direct access to the CEO for decisions, priorities, and escalation.
• Performance bonus eligibility based on operational performance and business conditions.
• Approved business travel and mileage reimbursement according to company policy.
• RN license renewal and continuing education reimbursement may be considered if RN licensure is used in the final role structure.

HIRING PROCESS

• Qualified candidates will complete two structured interviews focused on operations judgment, staffing, compliance, communication, systems, and launch stage fit.
• Selected finalists may complete a practical work sample based on a realistic home care operations scenario.
• References, employment verification, and required screening will be completed before final offer as appropriate.

ABOUT US

Always Best Care Senior Services is a woman led, disability informed agency serving the Wesley Chapel area and surrounding communities. We are building a calm, professional, systems driven office grounded in clear communication, reliable follow through, and respectful accountability.

We are in launch and licensing stage. This role will help move the agency from readiness into disciplined service execution after licensure.

Always Best Care Senior Services is an equal opportunity employer. We make employment decisions based on qualifications, role requirements, business needs, and applicable law.

To apply, submit your resume and be prepared to discuss specific examples of operational ownership, staff leadership, compliance follow through, and system building.